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Course description

Say you are auditing a  mortgage loan file and you find a fee mis-classified. You make a note of it. When you look at the next file, you pay particular attention to the same fees to see if there is a pattern. Examiners do the same thing as they go bank to bank. So when your examiners and auditors come in for your next review, guess what they’ll focus on first! 

Well, you don’t have to guess because we know many of the hot violations that are being found by examiners and auditors and what bankers are having problems with. You have a unique opportunity to learn from other’s mistakes as we take one hour to review common problems in:

  • FCRA
  • Collections
  • Fair lending - Redlining
  • Military Lending
  • Reg B
  • Mortgage servicing
  • Flood
  • Reg E
  • Reg DD, and 
  • How you can react to findings in your bank and mitigate risk.



This program is targeted to those who are tasked with finding problems but it is equally useful to those who DO the work so that there are no problems to be found. 


Andy Zavoina

Mr. Andy Zavoina, CRCM, is an Executive Vice President with the Glia Group, Inc., best known for its involvement with BankersOnline.com. He joined Glia and BOL in 2003. Mr. Zavoina has been in finance and banking for over 42 years. Over 20 years were with a two-bank holding company that had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He has done loan workouts, has been a consumer, commercial and real estate lender and managed those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks. Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He is a BankersOnline Guru. He also served on the Texas Bankers Association's Compliance Committee. He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers. He has written articles and lectured on compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace to local, state and national associations across the U.S. and teaches basic compliance and compliance management. You can reach Andy on the Internet by using his e-mail address, [email protected], or visiting http://www.bankersonline.com.

Course curriculum

  • 1


    • Access Webinar

  • 2


    • Slides

    • Questions and Answers