Course description

In 2024, what are the big topics for UDAAP? During this program we will review the fundamental issues for unfair and deceptive practices.  We will also relook at our complaint programs as tools for managing unfair practices.  You will also be reminded of the enforcement actions, supervisory highlights and other tools that will point you to a good examination for UDAAP.  



-Dissecting Enforcement Actions

-Risk Assessment

-Managing Your Complaint Programs

-Breaking down unfair practices

-Supervisory Highlights

-Overdrafts Programs

-Preparing for your examination

-Re-opening closed accounts

Who should attend?   Compliance Officers, Operations Staff, Training, Management and Others Involved Marketing, Fees and Product Development.


Deborah Crawford

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 27+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.

Course curriculum

  • 1


    • Watch Webinar and Playback

    • Where to Go With Audio or Connection Issues

  • 2


    • Slides