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Course description

Unfair, Deceptive or Abusive Acts and Practices is a daunting topic for even the most experienced compliance professional. UDAAP has the potential to rear its ugly head with any product, service, employee or department. Each bank must develop a risk-based approach to managing and identifying UDAAP risk. This informative session will help bankers identify UDAAP risk using their existing Compliance Management Systems and develop a UDAAP monitoring process.

Because some of the best lessons can be learned by considering the missteps of others, we will review recent UDAAP enforcement actions and discuss the possible root causes and the processes to consider to prevent similar occurrences. Regulatory agencies, in particular the FDIC, have increased their focus on consumer harm. We will Identify key trends and hot topics on their UDAAP agenda.

Join BOL Guru Brian Crow as he covers:

  • UDAAP risk assessments
  • UDAAP enforcement
  • FDIC Assessment of Risk of Consumer Harm (ARCH)
  • Tips for monitoring and prevention
  • Culture of compliance
  • Board oversight
  • Staff training

Written materials will include an example of a UDAAP Risk Assessment matrix. 

Who Should Attend:
Compliance Officers, Auditors, Risk Management Officers (or anyone completing risk assessments), Loan and Deposit Operations

Webinar Reviews:

Fabulous!!! Content was comprehensive and presenter was entertaining.- Dmccoy 

Well formatted and presented- sbarnett 

very knowledgable  - mjnipstad


Brian Crow

Brian Crow is Executive Vice President at Thomas Compliance Associates, Inc. in Chicago, IL. Brian brings 20 years of prior banking experience to the consulting field. He was most recently Assistant Vice President and BSA Administrator for a suburban Chicago bank, where his responsibilities included preparing the bank's annual BSA risk assessment and audit documentation. Earlier as Operations Officer at the same bank, Brian monitored AML activity, aided in the implementation of the bank's AML software, and designed the bank's authentication blocking program that helped to reduce debit card fraud losses by 95 percent. Brian's responsibilities also included managing the bank's Regulation E claims, managing the bank's courtesy overdraft program, reviewing Reg CC hold notices for accuracy, and processing claims for fraudulent signatures and endorsements.Mr. Crow has been, and continues to be, an education consultant for BOL Learning Connect, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011. Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree in Theology from Concordia University, River Forest, Illinois. Because of his education background, Brian has been given the unofficial title of "Security Evangelist" as he strives to help financial institutions protect their bottom line from losses related to fraud. You can contract Brian at

Course curriculum

  • 1


    • Managing UDAAP Risk

  • 2


    • Materials

    • Slides

    • Template

    • Questions and Answers