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Course description

Unfair, Deceptive or Abusive Acts and Practices is a daunting topic for even the most experienced compliance professional. UDAAP has the potential to rear its ugly head with any product, service, employee or department. Each bank must develop a risk-based approach to managing and identifying UDAAP risk. This informative session will help bankers identify UDAAP risk using their existing Compliance Management Systems and develop a UDAAP monitoring process.

Because some of the best lessons can be learned by considering the missteps of others, we will review recent UDAAP enforcement actions and discuss the possible root causes and the processes to consider to prevent similar occurrences. Regulatory agencies, in particular the FDIC, have increased their focus on consumer harm. We will Identify key trends and hot topics on their UDAAP agenda.

Join BOL Guru Brian Crow as he covers:

  • UDAAP risk assessments
  • UDAAP enforcement
  • FDIC Assessment of Risk of Consumer Harm (ARCH)
  • Tips for monitoring and prevention
  • Culture of compliance
  • Board oversight
  • Staff training

Written materials will include an example of a UDAAP Risk Assessment matrix. 

Who Should Attend:
Compliance Officers, Auditors, Risk Management Officers (or anyone completing risk assessments), Loan and Deposit Operations

Webinar Reviews:

Fabulous!!! Content was comprehensive and presenter was entertaining.- Dmccoy 

Well formatted and presented- sbarnett 

very knowledgable  - mjnipstad


Brian Crow

Brian Crow, CAMS is Managing Partner & Co-President at Thomas Compliance Associates, Inc. in Chicago, IL. Brian’s passion for and skill in protecting bank assets from fraud and compliance losses have earned him the nickname “Security Evangelist.” In addition to developing and guiding the strategic vision for TCA, Brian delivers focused educational support to clients and helps them manage TCA’s suite of consulting, audit, and training services. He is a nationally recognized expert on BSA/AML and deposit compliance and is a regular speaker at the annual BSA/AML Top Gun Conference. As an education consultant for the Glia Group BOL Learning Connect program, Brian conducts webinars on topics like VISA/MasterCard chargebacks, debit card compliance, and fraud prevention. For this work, he was recognized as a Bankers Online Guru in 2011. “Bach to Spock” could characterize his interests outside work. Music has been a lifelong passion, and Brian is the organist and handbell director for King of Glory Lutheran Church in Elgin, Illinois. And as a devoted Trekkie, he can hold my own with anyone in a Star Trek trivia match.

Course curriculum

  • 1


    • Managing UDAAP Risk

  • 2


    • Materials

    • Slides

    • Template

    • Questions and Answers