Teller Talks—Downloadable Training Series
20 videos - 10 minutes each
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Conversations with Tellers on Compliance and Operational Issues
Teller Talks—An On Demand Series
Produced and Written by: Gettechnical Inc.
This series is licensed for use by the purchasing institution and is downloadable for use on a LMS
Teller Talks is a series of conversations about banking topics. This series purpose is to create unique short educational programs for both professional development and increasing technical expertise of our frontline staff. It is a more casual approach to learning fundamentals about checks, cash, holds, regulations and other important topics. Designed for weekly or monthly meetings, orientation or ongoing development of your tellers and branch staff, these Talks are a new approach which will complement and enhance your already developed teller training programs. Some Talks will fulfill annual training requirements such as BSA, Security and Regulation CC on Holds.
20 Programs, each under 15 minutes
Each with a quiz
Teller Handbook for the more formal training at your institution
Certificate of Completion
Sign In Sheet
Tellers, Teller Supervisors, Teller Training, New Accounts, Branch Managers and Compliance
1. Be Your Best Self!
During this talk we will talk about discovering and using your best skills for your workplace. A message about embracing our differences and diversity as well as continuing to learn everything that you can in our industry.
2. AML and BSA
Learn about anti-money laundering (AML) and the resulting Bank Secrecy Act (BSA) programs that our financial institutions run. How the little things end up protecting our financial systems from harm and criminals. This is a big picture look at our BSA program and the public and private partnership to prevent financial crimes.
3. Bank Products and Services
We will discuss basic bank products under Regulation D. We will also look at the services that are layered over these products. Learn more about bank products and services and how we help our customers with modern and older technology.
4. Careers in Our Industry
There are so many careers within banking and credit union organizations. The Teller job is often a jumping -off point to other departments and areas in our institutions. It is a foundational job and will help you in any career in our industry. Learn more about careers and opportunities in our business.
5. Common Check Scams
Our account holders are exposed daily to fraud and often are very innocent about it. We ask questions and learn about their check situations to protect them from harm. Learn about scams from lotteries to forgeries and how you can help.
6. Communicating with Your Customer
Our goal is to have the best possible experience with our customers. These are easy guidelines to ensure that we do not offend our customers with our emails, our body language or our actions. Learn more on how to make your customer feel appreciated.
During this talk, we will look at security features on currency. Review how to detect counterfeit currency. This is a quick look at how we “know” our money and protect our financial institution from counterfeit money and criminals.
8.Debits and Credits
Our institutions use debits and credits to move money in and out of our customer’s accounts. These entries balance against our financial institution’s general ledger accounts. Learn how deposits and withdrawals by check, cash, payments on loans are either debits or credits.
9. Endorsements on Checks
This class will review endorsement fundamentals on checks. Who can endorse? What does an endorsement mean? What happens when it is a fiduciary? All of these questions are answered in this training on endorsements. Learn more.
10. IRA Products
A short course in IRA Products which covers the four products that an institution can open for a customer. These products feature the IRA Traditional, Roth IRA, SEP IRA and SIMPLE IRA plans. Wonderful retirement products that can be offered to customers and set up by our financial institutions.
11. Keep Safe
It is important that employees and customers are safe in a potentially harmful situation. Learn what to do during a robbery or active shooter event. This program will orient you and then you will have your own procedural training that will go over specifics for your institution.
12. Placing a Hold on a Check
Regulation CC governs how holds are placed on checking accounts. Learn about holds. How do we place a hold? When do we place a hold? What forms can we use? And many more questions about check holds will be answered.
13. Red Flags for Elder Fraud
Today’s teller is asked to keep an eye out for activity which may indicate elder abuse. During this program, learn how to detect elder abuse and what you can do to prevent it. Learn more in this short class.
14. Red Flags for Human Trafficking and Smuggling
The Department of the Treasury has developed red flags for detecting behavior that may indicate human smuggling and human trafficking. During this program we will cover those red flags and how financial institution’s staff can respond.
15. Simple Rules on Checks
Articles 3 and 4 of the Uniform Commercial Code in every state govern checks and liability between parties. This class simplifies those legal issues with ten easy rules to follow to help you remember these complex legal situations.
16. The Currency Transaction Report
Financial institutions report cash in and cash out if it is over $10,000. These reports are required under the Bank Secrecy Act (BSA). Learn the fundamentals of a Currency Transaction Report (CTR) and how to complete it.
17. The Role of the Teller in the Community
As a teller, you are part of a community where you live and work. This program focuses on the connection between the financial institution and the community and how we can best be of service to our industry and our homes.
18. Treasury Checks and Postal Money
During this class, you will learn about federal agency checks. U.S. Treasury checks and postal money orders have special security features and special rules. Learn more during this class on how to detect fraudulent items.
19. Understanding Checks
What is a check? How does it clear? What are its components? Learn about this payment mechanism and how it works for many account holders who still like to pay by check.
20. What is a Regulation? Compliance?
INCLUDES 3 YEARS OF FREE UPDATES
Designed to ensure your frontline stays current -- if there are regulatory changes within 3 years of purchase you will receive a free program update.
Buy additional TALKS and SAVE
The Teller Handbook
Videos - 1 through 5
Videos - 6 through 10
Videos - 11 through 15
Videos - 16 through 20
Be Your Best Self - View Video
Be Your Best Self - Handout
Be Your Best Self - Download Quiz
Be Your Best Self - Online Quiz
Be Your Best Self - Sign in Sheet
Be Your Best Self - Certificate
AML and BSA - Video
AML and BSA - Handout
AML and BSA - Download Quiz
AML and BSA - Online Quiz
AML and BSA - Sign in Sheet
AML and BSA - Certificate
Careers in our Industry - Video
Careers in our Industry - Handout
Careers in our Industry - Download Quiz
Careers in Our Industry - Online Quiz
Careers in our Industry - Sign in Sheet
Careers in our Industry - Certificate
Common Check Scams - Video
Common Check Scams - Handout
Common Check Scams - Download Quiz
Common Check Scams - Online Quiz
Common Check Scams - Sign in Sheet
Common Check Scams - Certificate
Communicating with your Customer - Video
Communicating with your Customer - Handout
Communicating with your Customer - Download Quiz
Communicating with Your Customer - Online Quiz
Communicating with your Customer - Sign in Sheet
Communicating with your Customer - Certificate
Currency - Video
Currency - Handout
Currency - Download Quiz
Currency - Online Quiz
Currency - Sign in Sheet
Currency - Certificate
Debits and Credits - Handout
Debits and Credits - Download Quiz
Debits and Credits - Online Quiz
Debits and Credits - Sign in Sheet
Debits and Credits - Certificate
Debits and Credits - Video
Endorsements on Checks - Video
Endorsements on Checks - Handout
Endorsements on Checks - Download Quiz
Endorsements on Checks - Online Quiz
Endorsements on Checks - Sign in Sheet
Endorsements on Checks - Certificate
IRA Products - Handout
IRA Products - Download Quiz
IRA Products - Online Quiz
IRA Products - Sign in Sheet
IRA Products - Certificate
IRA Products - Video
Keep Safe - Handbook
Keep Safe - Download Quiz
Keep Safe - Online Quiz
Keep Safe - Sign in Sheet
Keep Safe - Certificate
Placing a Hold on a Check - Video
Placing a Hold on a Check - Handout
Placing a Hold on a Check - Download Quiz
Placing a Hold on a Check - Online Quiz
Placing a Hold on a Check - Sign in Sheet
Placing a Hold on a Check - Certificate
Products and Services - Video
Products and Services - Handout
Products and Services - Download Quiz
Products and Services - Online Quiz
Products and Services - Sign in Sheet
Products and Services - Certificate
Red Flags for Elder Fraud - Video
Red Flags for Elder Fraud - Handout
Red Flags for Elder Fraud - Download Quiz
Red Flags for the Elderly - Online Quiz
Red Flags for Elder Fraud - Sign in Sheet
Red Flags for Elder Fraud - Certificate
Red Flags for Human Trafficking and Smuggling - Video
Red Flags for Human Trafficking and Smuggling - Handout
Red Flags for Human Trafficking and Smuggling - Download Quiz
Red Flags for Human Smuggling and Human Trafficking - Online Quiz
Red Flags for Human Trafficking and Smuggling - Sign in Sheet
Red Flags for Human Trafficking and Smuggling - Certificate
Simple Rules on Checks - Video
Simple Rules on Checks - Handout
Simple Rules on Checks - Download Quiz
Simple Rules on Checks - Online Quiz
Simple Rules on Checks - Sign in Sheet
Simple Rules on Checks - Certificate
The Currency Transaction Report - Video
The Currency Transaction Report - Handout
The Currency Transaction Report - Download Quiz
Currency Transaction Reports - Online Quiz
The Currency Transaction Report - Sign in Sheet
The Currency Transaction Report - Certificate
Currency Transaction Reports Quiz
The Role of the Teller in the Community - Video
The Role of the Teller in the Community - Handout
The Role of the Teller in the Community - Download Quiz
The Role of the Teller in the Community - Online Quiz
The Role of the Teller in the Community - Sing in Sheet
The Role of the Teller in the Community - Certificate
Treasury Checks and Postal Money Orders - Video
Treasury Checks and Postal Money Orders - Handout
Treasury Checks and Postal Money Orders - Download Quiz
Treasury Checks and Postal Money Orders - Online Quiz
Treasury Checks and Postal Money Orders - Sign in Sheet
Treasury Checks and Postal Money Orders - Certificate
Understanding Checks - Video
Understanding Checks - Handout
Understanding Checks - Download Quiz
Understanding Checks - Online Quiz
Understanding Checks - Sign in Sheet
Understanding Checks - Certificate
What is a Regulations - Video
What is a Regulations - Handout
What is a Regulations - Download Quiz
What is a Regulation? - Online Quiz
What is a Regulations - Sign in Sheet
What is a Regulations - Certificate