Have you completed this webinar? Please tell us what you think.

Course description

Conversations with Tellers on Compliance and Operational Issues

Teller Talks—An On Demand Series

Produced and Written by:  Gettechnical Inc.

This series is licensed for use by the purchasing institution and is downloadable for use on a LMS

Teller Talks is a series of conversations about banking topics.  This series purpose is to create unique short educational programs for both professional development and increasing technical expertise of our frontline staff.   It is a more casual approach to learning fundamentals about checks, cash, holds, regulations and other important topics.  Designed for weekly or monthly meetings, orientation or ongoing development of your tellers and branch staff, these Talks are a new approach which will complement and enhance your already developed teller training programs.  Some Talks will fulfill annual training requirements such as BSA, Security and Regulation CC on Holds.

Included:

20 Programs, each under 15 minutes

Each with a quiz

Teller Handbook for the more formal training at your institution

Certificate of Completion

Sign In Sheet

Target Audience:

Tellers, Teller Supervisors, Teller Training, New Accounts, Branch Managers and Compliance

Topics:

1. Be Your Best Self!

 During this talk we will talk about discovering and using your best skills for your workplace.  A message about embracing our differences and diversity as well as continuing to learn everything that you can in our industry.  

 2. AML and BSA

 Learn about anti-money laundering (AML) and the resulting Bank Secrecy Act (BSA) programs that our financial institutions run.  How the little things end up protecting our financial systems from harm and criminals.  This is a big picture look at our BSA program and the public and private partnership to prevent financial crimes.

  3. Bank Products and Services

 We will discuss basic bank products under Regulation D.  We will also look at the services that are layered over these products.   Learn more about bank products and services and how we help our customers with modern and older technology.

 4. Careers in Our Industry

 There are so many careers within  banking and credit union organizations.   The Teller job is often a jumping -off point to other departments and areas in our institutions.  It is a foundational job and will help you in any career in our industry.  Learn more about careers and opportunities in our business.

 5. Common Check Scams

 Our account holders are exposed daily to fraud and often are very innocent about it.   We ask questions and learn about their check situations to protect them from harm.  Learn about scams from lotteries to forgeries and how you can help.

 6. Communicating with Your Customer

Our goal is to have the best possible experience with our customers.   These are easy guidelines to ensure that we do not offend our customers with our emails, our body language or our actions.  Learn more on how to make your customer feel appreciated.

7.Currency

During this talk, we will look at security features on currency.  Review how to detect counterfeit currency.  This is a quick look at how we “know” our money and protect our financial institution from counterfeit money and criminals.

8.Debits and Credits

 Our institutions use debits and credits to move money in and out of our customer’s accounts.  These entries balance against our financial institution’s general ledger accounts.   Learn how deposits and withdrawals by check, cash, payments on loans are either debits or credits.

 9. Endorsements on Checks

 This class will review endorsement fundamentals on checks.  Who can endorse?  What does an endorsement mean?  What happens when it is a fiduciary?  All of these questions are answered in this training on endorsements.   Learn more.

 10. IRA Products

 A short course in IRA Products which covers the four products that an institution can open for a customer.  These products feature the IRA Traditional, Roth IRA, SEP IRA and SIMPLE IRA plans.   Wonderful retirement products that can be offered to customers and set up by our financial institutions.

 11. Keep Safe

 It is important that employees and customers are safe in a potentially harmful situation.  Learn what to do during a robbery or active shooter event.  This program will orient you and then you will have your own procedural training that will go over specifics for your institution.

 12. Placing a Hold on a Check

 Regulation CC governs how holds are placed on checking accounts.  Learn about holds.  How do we place a hold?  When do we place a hold?  What forms can we use?  And many more questions about check holds will be answered.

 13. Red Flags for Elder Fraud

 Today’s teller is asked to keep an eye out for activity which may indicate elder abuse.   During this program, learn how to detect elder abuse and what you can do to prevent it.  Learn more in this short class.

 14. Red Flags for Human Trafficking and Smuggling

 The Department of the Treasury has developed red flags for detecting behavior that may indicate human smuggling and human trafficking.  During this program we will cover those red flags and how financial institution’s staff can respond.

 15. Simple Rules on Checks

 Articles 3 and 4 of the Uniform Commercial Code in every state govern checks and liability between parties.  This class simplifies those legal issues with ten easy rules to follow to help you remember these complex legal situations.

 16. The Currency Transaction Report

 Financial institutions report cash in and cash out if it is over $10,000.  These reports are required under the Bank Secrecy Act (BSA).  Learn the fundamentals of a Currency Transaction Report (CTR) and how to complete it.

 17. The Role of the Teller in the Community

As a teller, you are part of a community where you live and work.  This program focuses on the connection between the financial institution and the community and how we can best be of service to our industry and our homes.

 18. Treasury Checks and Postal Money
 Orders

 During this class, you will learn about federal agency checks.  U.S. Treasury checks and postal money orders have special security features and special rules.  Learn more during this class on how to detect fraudulent items.

 19. Understanding Checks

 What is a check?  How does it clear?  What are its components?  Learn about this payment mechanism and how it works for many account holders who still like to pay by check.  

 20. What is a Regulation? Compliance?

  • This class will focus on how laws become regulations and how they impact our compliance department. We will look at how rules and proposed rules get published, how commentary supports a regulation, and how regulations are amended.

 

INCLUDES 3 YEARS OF FREE UPDATES
Designed to ensure your frontline stays current -- if there are regulatory changes within 3 years of purchase you will receive a free program update.

Instructor(s)

Deborah Crawford

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 27+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.

Course curriculum

  • 1

    Materials

    • The Teller Handbook

  • 2

    Be Your Best Self

    • Be Your Best Self - Video

    • Be Your Best Self - Handout

    • Be Your Best Self - Download Quiz

    • Be Your Best Self - Online Quiz

    • Be Your Best Self - Sign in Sheet

    • Be Your Best Self - Certificate

  • 3

    AML and BSA

    • AML and BSA - Video

    • AML and BSA - Handout

    • AML and BSA - Download Quiz

    • AML and BSA - Online Quiz

    • AML and BSA - Sign in Sheet

    • AML and BSA - Certificate

  • 4

    Careers in our Industry

    • Careers in our Industry - Video

    • Careers in our Industry - Handout

    • Careers in our Industry - Download Quiz

    • Careers in Our Industry - Online Quiz

    • Careers in our Industry - Sign in Sheet

    • Careers in our Industry - Certificate

  • 5

    Common Check Scams

    • Common Check Scams - Video

    • Common Check Scams - Handout

    • Common Check Scams - Download Quiz

    • Common Check Scams - Online Quiz

    • Common Check Scams - Sign in Sheet

    • Common Check Scams - Certificate

  • 6

    Communicating with your Customer

    • Communicating with your Customer - Video

    • Communicating with your Customer - Handout

    • Communicating with your Customer - Download Quiz

    • Communicating with Your Customer - Online Quiz

    • Communicating with your Customer - Sign in Sheet

    • Communicating with your Customer - Certificate

  • 7

    Currency

    • Currency - Video

    • Currency - Handout

    • Currency - Download Quiz

    • Currency - Online Quiz

    • Currency - Sign in Sheet

    • Currency - Certificate

  • 8

    Debits and Credits

    • Debits and Credits - Handout

    • Debits and Credits - Download Quiz

    • Debits and Credits - Online Quiz

    • Debits and Credits - Sign in Sheet

    • Debits and Credits - Certificate

    • Debits and Credits - Video

  • 9

    Endorsements on Checks

    • Endorsements on Checks - Video

    • Endorsements on Checks - Handout

    • Endorsements on Checks - Download Quiz

    • Endorsements on Checks - Online Quiz

    • Endorsements on Checks - Sign in Sheet

    • Endorsements on Checks - Certificate

  • 10

    IRA Products

    • IRA Products - Handout

    • IRA Products - Download Quiz

    • IRA Products - Online Quiz

    • IRA Products - Sign in Sheet

    • IRA Products - Certificate

    • IRA Products - Video

  • 11

    Keep Safe

    • Keep Safe

    • Keep Safe - Handbook

    • Keep Safe - Download Quiz

    • Keep Safe - Online Quiz

    • Keep Safe - Sign in Sheet

    • Keep Safe - Certificate

  • 12

    Placing a Hold on a Check

    • Placing a Hold on a Check - Video

    • Placing a Hold on a Check - Handout

    • Placing a Hold on a Check - Download Quiz

    • Placing a Hold on a Check - Online Quiz

    • Placing a Hold on a Check - Sign in Sheet

    • Placing a Hold on a Check - Certificate

  • 13

    Products and Services

    • Products and Services - Video

    • Products and Services - Handout

    • Products and Services - Download Quiz

    • Products and Services - Online Quiz

    • Products and Services - Sign in Sheet

    • Products and Services - Certificate

  • 14

    Red Flags for Elder Fraud

    • Red Flags for Elder Fraud - Video

    • Red Flags for Elder Fraud - Handout

    • Red Flags for Elder Fraud - Download Quiz

    • Red Flags for the Elderly - Online Quiz

    • Red Flags for Elder Fraud - Sign in Sheet

    • Red Flags for Elder Fraud - Certificate

  • 15

    Red Flags for Human Trafficking and Smuggling

    • Red Flags for Human Trafficking and Smuggling - Video

    • Red Flags for Human Trafficking and Smuggling - Handout

    • Red Flags for Human Trafficking and Smuggling - Download Quiz

    • Red Flags for Human Smuggling and Human Trafficking - Online Quiz

    • Red Flags for Human Trafficking and Smuggling - Sign in Sheet

    • Red Flags for Human Trafficking and Smuggling - Certificate

  • 16

    Simple Rules on Checks

    • Simple Rules on Checks - Video

    • Simple Rules on Checks - Handout

    • Simple Rules on Checks - Download Quiz

    • Simple Rules on Checks - Online Quiz

    • Simple Rules on Checks - Sign in Sheet

    • Simple Rules on Checks - Certificate

  • 17

    The Currency Transaction Report

    • The Currency Transaction Report - Video

    • The Currency Transaction Report - Handout

    • The Currency Transaction Report - Download Quiz

    • Currency Transaction Reports - Online Quiz

    • The Currency Transaction Report - Sign in Sheet

    • The Currency Transaction Report - Certificate

    • Currency Transaction Reports Quiz

  • 18

    The Role of the Teller in the Community

    • The Role of the Teller in the Community - Video

    • The Role of the Teller in the Community - Handout

    • The Role of the Teller in the Community - Download Quiz

    • The Role of the Teller in the Community - Online Quiz

    • The Role of the Teller in the Community - Sing in Sheet

    • The Role of the Teller in the Community - Certificate

  • 19

    Treasury Checks and Postal Money Orders

    • Treasury Checks and Postal Money Orders - Video

    • Treasury Checks and Postal Money Orders - Handout

    • Treasury Checks and Postal Money Orders - Download Quiz

    • Treasury Checks and Postal Money Orders - Online Quiz

    • Treasury Checks and Postal Money Orders - Sign in Sheet

    • Treasury Checks and Postal Money Orders - Certificate

  • 20

    Understanding Checks

    • Understanding Checks - Video

    • Understanding Checks - Handout

    • Understanding Checks - Download Quiz

    • Understanding Checks - Online Quiz

    • Understanding Checks - Sign in Sheet

    • Understanding Checks - Certificate

  • 21

    What is a Regulations

    • What is a Regulations - Video

    • What is a Regulations - Handout

    • What is a Regulations - Download Quiz

    • What is a Regulation? - Online Quiz

    • What is a Regulations - Sign in Sheet

    • What is a Regulations - Certificate

Reviews