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Course description

Not so long ago, stopping payment was an easy thing. The payment was either a check or an ACH item, and all you had to do was make sure you selected the right form for the customer to complete. Now, check conversions and image presentments have thrown confusion into the mix, making the handling of stop payments more complex.

 The use of ACH transactions by consumers has made it more important than ever that bankers understand the relationship between Regulation E's stop payment provisions and ACH rules. It's also important that bank employees understand the relationship between revocations of preauthorized EFTs and stop payments.

 Bankers must also understand the differences between the use of their systems' stop payment functionality and the actual right to stop payment. Not all payments can be stopped, and it's important that bankers know which items will almost always get them into trouble if the bank refuses payment. Failure to understand this concept can lead to lawsuits, increased legal costs, and significant losses.

 In this webinar, John will cover:

 ·  The most common payment methods

 -.The difference between oral and written stop payments

·  What happens after a stop payment has expired

·  The extent of the bank's exposure if it misses a valid stop payment order

·  How stop payment orders can be lifted or revoked

·  Who has the authority to issue a stop payment order

·  How ACH stop payment rules work

·  When and how you may be able to return an ACH debit subject to a stop payment that your bank “missed” and paid

·  How to deal with claims that an official check has been lost, stolen or destroyed

·  When to refuse a request to stop payment on an official check

·  Stop payments and overdrafts

·  Why a depositor may have to pay, even after payment has been stopped

·  When a stop payment order arrives too late


Participants in the webinar will better understand how to respond when their customer says, “Stop that payment!”




John Burnett

John Burnett is a 1979 alumnus of the ABA National Compliance School, and served on its faculty for several years. He graduated with honors with the Class of 1990 from ABA's Stonier Graduate School of Banking, and is also a graduate of the BAIs and the Massachusetts Banker Associations Schools of Banking.John began his banking career in high school when he started as a teller at a $15 million bank that didn't have account numbers for its checking accounts (he says they actually filed by signature!) He joined Cape Cod Bank and Trust Company in 1971 and assumed the position of Compliance Officer in 1976. He also served as corporate secretary and secretary of CCBT's Board of Directors, as well as Clerk of the bank's holding company. John joined Glia Group, Inc. and the BankersOnline.com team in June, 2004. He is a frequent presenter of BOL Learning Connect webinars, and at BOL Conferences events.He was a member of the Massachusetts Bankers Association Legal and Regulatory Compliance Committee, and a former member of the American Bankers Association Compliance Executive Committee and NCS/NGCS Advisory Board. He served on ABA's Truth in Savings Task Force as Regulation DD was being written, and has served on several ABA and Massachusetts Bankers seminar panels.

Course curriculum

  • 1


    • Access Webinar

  • 2


    • Materials

    • Slides

    • Questions and Answers


5 star rating


Lolita Brown

I liked the page numbers on the slides to help follow along in the materials.

I liked the page numbers on the slides to help follow along in the materials.

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5 star rating

Stop Payment

Audrey Rickard

Fairly new to banking and this course provided a better understanding of the does and don'ts of Stop Payments.

Fairly new to banking and this course provided a better understanding of the does and don'ts of Stop Payments.

Read Less