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Course description

The OCC, FRB, FDIC, CFPB and NCUA issued a joint proposed guideline on Reconsiderations of Values (ROV) of Residential Real Estate Valuations. This is just an interagency proposal, but because your bank has compliance obligations today under anti-discrimination laws and regulations, if you do not already have a compliance and risk management plan to deal with this issue, this proposal will certainly help you with interim steps to comply. But this is “just” a proposal, right. It absolutely is, but that doesn’t mean you can afford to wait on addressing the issues. One estimate is that appraisals come in low 20% of the time. That means 2 of every 10 of your mortgage loans that are about to hit your pipeline are hearing about getting a ROV. How will you react to that request?

Well let’s start with an overview of:

  • The ROV process,
  • What’s needed to contest a low value,
  • Steps the bank and customer need to take to initiate an ROV,
  • Possible outcomes and reactions,
  • Factors influencing an ROV,
  • Mistakes to avoid in ROVs,
  • Who pays for this, and
  • Key elements of the Proposed Guidance, plus more.



Compliance, audit, Loan staff and anyone handling residential mortgages and appraisals.



Andy Zavoina

Mr. Andy Zavoina, CRCM, is an Executive Vice President with the Glia Group, Inc., best known for its involvement with BankersOnline.com. He joined Glia and BOL in 2003. Mr. Zavoina has been in finance and banking for over 42 years. Over 20 years were with a two-bank holding company that had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He has done loan workouts, has been a consumer, commercial and real estate lender and managed those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks. Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He is a BankersOnline Guru. He also served on the Texas Bankers Association's Compliance Committee. He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers. He has written articles and lectured on compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace to local, state and national associations across the U.S. and teaches basic compliance and compliance management. You can reach Andy on the Internet by using his e-mail address, [email protected], or visiting http://www.bankersonline.com.

Course curriculum

  • 1


    • Access Webinar

  • 2


    • Slides

    • Questions and Answers