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Course description

Conversations with Tellers on New Accounts

New Accounts Talks 

 Produced and Written by:  Gettechnical Inc.

New Accounts Talks is a series of conversations about banking topics for the New Accounts area. This series purpose is to create unique short educational programs for both professional development and increasing technical expertise of our frontline staff.   It is a more casual approach to learning  fundamentals about account ownership, tax reporting, signature cards, documentation, cash, holds, regulations and other important topics.  

Designed for weekly or monthly meetings, orientation or ongoing development of your new accounts and branch staff, these Talks are a new approach that will complement and enhance your already developed new account training programs. Some Talks will fulfill annual training requirements such as BSA, and Regulation CC on Holds.

Included:

20 Programs under 15 minutes

Each with a quiz

New Account Handbook for the more formal training at your institution

Certificate of Completion

Sign In Sheet


Target Audience:

New Accounts, Personal Bankers, Financial Service Representatives, Loan Assistants, Tellers, Branch Managers and Compliance

Topics:

1. Be Your Professional Best!

This new account video focuses on professional skills. Begin relationships with account holders that last a lifetime with simple skills that promote trust and foundational building blocks for good relationships.

 

2.BSA—Customer Identification Programs (CIP) and Customer Due Diligence (CDD)

The Bank Secrecy Act (BSA) has requirements that set up good identification and verification processes at your financial institution.  Learn more how we can know our account holder and how the account holder plans to use the account.  This session can count towards annual BSA Training for Staff.

 3..New Account Interview—The Script

Learn how to develop interviews for your account holders to comply with all the regulatory tasks that we have to accomplish.  During this process, you will uncover sales opportunities and ability to help your account holder with future needs. It’s a highly regulated business and a good interview technique can help you accomplish both the technical and sales aspects of your job.

 

 4..W-9s and Account Set Up for Interest Reporting

As a withholding agent for the IRS, your financial institution has to develop procedures to gather and verify taxpayer identification numbers.  We will review the SSN, EIN and ITIN and when they are used by whom.  We will look at procedures for matching names to the control files for the IRS interest reporting.

 5..Opening Nonresident Aliens Accounts (NRA) including the W-8BEN

 When your account holder is a nonresident alien and in an interest-bearing account, there is an extra form called a W-8BEN that must be completed. Learn more about opening NRA accounts both interest and noninterest bearing.  Also learn how to complete the W-8BEN.

 6..Opening Consumer Accounts

Our fundamental accounts opened for consumers are the backbone of our relationship banking.  Learn about the three primary ownership types and rights at death. Learn about accounts with beneficiaries and how to set them up.

 7. Opening Minor Accounts

Our minor accounts include many different ownership types—UTMA, Joint, Pay On Death.   Each of these ownership types has different ownership, access and insurance aspects.  Learn how to set up minor accounts and when to offer which type to an account holder.

 8. Opening Court-Ordered Accounts—Estates, Guardianships and Conservatorships

In our account opening procedures, these are types of fiduciary accounts where one person acts for another in a legal capacity. Learn how to set-up court-ordered accounts and the risks and rewards of handling these complex accounts.

 9. Opening Social Security Representative Payee and VA Fiduciary Accounts

When the government names a person or entity to act for another person on their federal benefits this is through the social security administration or Veteran’s Administration. The signer on these accounts is to set these accounts up in a specific way and manage the owner’s funds according to the regulations. We have special ownerships for these types of accounts.

10.Opening Sole Proprietor Accounts

 It should be the easiest business account, but very often is not. Learn how to open sole proprietor accounts. Learn when to use SSN or EIN and how dbas are handled on the signature card and system.

 11. Opening For Profit Corporation and Nonprofit Corporation Accounts

Our corporations for profit and nonprofit are foundational business accounts for your financial institution.  Learn about the paperwork, CIP and taxpayer identification numbers on this important business account.

 12.  Opening Nonprofit Organization Accounts

While not having the formality of a nonprofit corporation, these organizational accounts are important to our communities and perform important civic and social activities. We have to make sure that they are set-up properly for CIP and CDD and we have a good understanding of why the entity exists.   Learn how to open and document all types of nonprofits from clubs to campaigns.

 13. Opening Formal Trust Accounts

A formal trust is the owner of property transferred to it by the grantors.  We will see both revocable and irrevocable trust accounts. Some of these use SSN and some use EINs. Learn how to complete CIP and set up for trust accounts.

 14..Opening Accounts for High-Risk Customers

What is a high-risk customer? What can we do as a financial institution to reduce the risk?  Learn more about how to handle customers like money service businesses, nonresident aliens and more.  How we go the extra mile and bank these special account holders will be discussed during this program.

 15. New Account Deposit Disclosures

Over the years, our Congress has passed bills which have asked financial institutions to disclose certain issues to customers. These are issues like our funds availability, how to resolve errors on debit cards, privacy and how interest is calculated.  We give these disclosures at New Accounts.  Learn the importance of disclosures and how we can comply.

 16. Placing a Hold on a New Account – Regulation CC

Not only are we required to disclose our funds availability, but Regulation CC asks that we place holds in a particular way.  The new account hold is disclosed up front when we open accounts and is a hold we use in the first 30 days of a checking account life.  Learn how to use the new accounts hold. (This can count towards your annual Regulation CC training requirement)

 17. Handling Deceased Accounts

When your customer dies, you will have to deal with the issues of rights at death.   Who can get into the accounts and who does the money belong to after death? Learn more about rights at death and options for your customer’s family after death.

  18.FDIC and NCUA Deposit Insurance

Your account holder is insured by the FDIC if you are a bank and NCUA if you are a credit union.  These insurance rules can be complicated.  Learn the different ownership types and rights and who can be insured and how.   (This can count towards your insurance training requirement)

 19. IRA Fundamentals

During this program, we will discuss the four types of IRAs and the eligibility issues for each type of IRA. You will learn how to fit your customer into the type of IRA, he or she needs and how to open each one.

 20. HSA Fundamentals

A look at the fundamentals of the Health Savings Account, this product is offered at many financial institutions around the country and goes with a high deductible health plan. You will learn the eligibility requirements and how your account holder can benefit from this product.

 

INCLUDES 3 YEARS OF FREE UPDATES

Designed to ensure your frontline stays current -- if there are regulatory changes within 3 years of purchase you will receive a free program update.

Instructor(s)

Deborah Crawford

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 27+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.

Course curriculum

  • 1

    Materials

    • The New Accounts Handbook

  • 2

    Be your Professional Best

    • Be your Professional Best - Video

    • Be your Professional Best - Handout

    • Be your Professional Best - Download Quiz

    • Be your Professional Best - Online Quiz

    • Be your Professional Best - Sign in Sheet

    • Be your Professional Best - Certificate

  • 3

    BSA - CIP & CDD

    • BSA - CIP & CDD - Video

    • BSA - CIP & CDD - Handout

    • BSA - CIP & CDD - Download Quiz

    • BSA - CIP & CDD - Online Quiz

    • BSA - CIP & CDD - Sign in Sheet

    • BSA - CIP & CDD - Certificate

  • 4

    New Account Interview – The Script

    • New Account Interview - The Script

    • New Account Interview - The Script - Handout

    • New Account Interview - The Script - Download Quiz

    • New Account Interview - The Script - Online Quiz

    • New Account Interview - The Script -Sign in Sheet

    • New Account Interview - The Script - Certificate

  • 5

    W-9 and Account Set-up for Interest Reporting

    • W-9 and Account Set-up for Interest Reporting - Video

    • W-9 and Account Set-up for Interest Reporting - Handout

    • W-9 and Account Set-up for Interest Reporting - Download Quiz

    • W-9 and Account Set-up for Interest Reporting - Online Quiz

    • W-9 and Account Set-up for Interest Reporting - Sing in Sheet

    • W-9 and Account Set-up for Interest Reporting - Certificate

  • 6

    Opening Nonresident Aliens Accounts Including the W-8BEN

    • Opening Nonresident Aliens Accounts Including the W-8BEN - Video

    • Opening Nonresident Aliens Accounts Including the W-8BEN - Handout

    • Opening Nonresident Aliens Accounts Including the W-8BEN - Download Quiz

    • Opening Nonresident Aliens Accounts Including the W-8BEN - Online Quiz

    • Opening Nonresident Aliens Accounts Including the W-8BEN - Sign in Sheet

    • Opening Nonresident Aliens Accounts Including the W-8BEN - Certificate

  • 7

    Opening Consumer Accounts

    • Opening Consumer Accounts - Video

    • Opening Consumer Accounts - Handbook

    • Opening Consumer Accounts - Download Quiz

    • Opening Consumer Accounts - Online Quiz

    • Opening Consumer Accounts - Sign in Sheet

    • Opening Consumer Accounts - Certificate

  • 8

    Opening Minor Accounts

    • Opening Minor Accounts - Video

    • Opening Minor Accounts - Handout

    • Opening Minor Accounts - Download Quiz

    • Opening Minor Accounts - Online Quiz

    • Opening Minor Accounts - Sign in Sheet

    • Opening Minor Accounts - Certificate

  • 9

    Opening Court-Ordered Accounts

    • Opening Court-Ordered Accounts - Video

    • Opening Court-Ordered Accounts - Handbook

    • Opening Court-Ordered Accounts - Download Quiz

    • Opening Court-Ordered Accounts - Online Quiz

    • Opening Court-Ordered Accounts - Sign in Sheet

    • Opening Court-Ordered Accounts - Certificate

  • 10

    Opening Rep Payee & VA Fiduciary Accounts

    • Opening Rep Payee & VA Fiduciary Accounts - Video

    • Opening Rep Payee & VA Fiduciary Accounts - Handout

    • Opening Rep Payee & VA Fiduciary Accounts - Download Quiz

    • Opening Rep Payee & VA Fiduciary Accounts - Online Quiz

    • Opening Rep Payee & VA Fiduciary Accounts - Sign in Sheet

    • Opening Rep Payee & VA Fiduciary Accounts - Certficate

  • 11

    Opening Sole Proprietor Accounts

    • Opening Sole Proprietor Accounts - Video

    • Opening Sole Proprietor Accounts - Handout

    • Opening Sole Proprietor Accounts - Download Quiz

    • Opening Sole Proprietor Accounts - Online Quiz

    • Opening Sole Proprietor Accounts - Sign in Sheet

    • Opening Sole Proprietor Accounts - Certficate

  • 12

    Opening For Profit and Nonprofit Corporation Accounts

    • Opening For Profit and Nonprofit Corporation Accounts - Video

    • Opening For Profit and Nonprofit Corporation Accounts - Handout

    • Opening For Profit and Nonprofit Corporation Accounts - Download Quiz

    • Opening For Profit and Nonprofit Corporation Accounts - Online Quiz

    • Opening For Profit and Nonprofit Corporation Accounts - Sign in Sheet

    • Opening For Profit and Nonprofit Corporation Accounts - Certificate

  • 13

    Opening Nonprofit Organization Accounts

    • Opening Nonprofit Organization Accounts - Video

    • Opening Nonprofit Organization Accounts - Handout

    • Opening Nonprofit Organization Accounts - Download Quiz

    • Opening Nonprofit Organization Accounts - Online Quiz

    • Opening Nonprofit Organization Accounts - Sign in Sheet

    • Opening Nonprofit Organization Accounts - Certificate

  • 14

    Opening Formal Trust Accounts

    • Opening Formal Trust Accounts - Video

    • Opening Formal Trust Accounts - Handout

    • Opening Formal Trust Accounts - Download Quiz

    • Opening Formal Trust Accounts - Online Quiz

    • Opening Formal Trust Accounts - Sign in Sheet

    • Opening Formal Trust Accounts - Certificate

  • 15

    Opening Accounts for High Risk Customers

    • Opening Accounts for High Risk Customers - Video

    • Opening Accounts for High Risk Customers - Handout

    • Opening Accounts for High Risk Customers - Download Quiz

    • Opening Accounts for High Risk Customers - Online Quiz

    • Opening Accounts for High Risk Customers - Sign in Sheet

    • Opening Accounts for High Risk Customers - Certificate

  • 16

    New Account Deposit Disclosures

    • New Account Deposit Disclosures - Video

    • New Account Deposit Disclosures - Handouts

    • New Account Deposit Disclosures - Download Quiz

    • New Account Deposit Disclosures - Online Quiz

    • New Account Deposit Disclosures - Sign in Sheet

    • New Account Deposit Disclosures - Certificate

  • 17

    Placing a Hold on a New Account

    • Placing a Hold on a New Account - Video

    • Placing a Hold on a New Account - Handouts

    • Placing a Hold on a New Account - Download Quiz

    • Placing a Hold on a New Account - Online Quiz

    • Placing a Hold on a New Account - Sign in Sheet

    • Placing a Hold on a New Account - Certificate

  • 18

    Handling Deceased Accounts

    • Handling Deceased Accounts - Video

    • Handling Deceased Accounts - Handouts

    • Handling Deceased Accounts - Download Quiz

    • Handling Deceased Accounts - Online Quiz

    • Handling Deceased Accounts - Sign in Sheet

    • Handling Deceased Accounts - Certificate

  • 19

    FDIC & NCUA Deposit Insurance

    • FDIC & NCUA Deposit Insurance - Video

    • FDIC & NCUA Deposit Insurance - Handouts

    • FDIC & NCUA Deposit Insurance - Download Quiz

    • FDIC & NCUA Deposit Insurance - Online Quiz

    • FDIC & NCUA Deposit Insurance - Sing in Sheet

    • FDIC & NCUA Deposit Insurance - Certificate

  • 20

    IRA Fundamentals

    • IRA Fundamentals - Video

    • IRA Fundamentals - Handout

    • IRA Fundamentals - Download Quiz

    • IRA Fundamentals - Online Quiz

    • IRA Fundamentals - Sign in Sheet

    • IRA Fundamentals - Certificate

  • 21

    HSA Fundamentals

    • HSA Fundamentals - Video

    • HSA Fundamentals - Handout

    • HSA Fundamentals - Download Quiz

    • HSA Fundamentals - Online Quiz

    • HSA Fundamentals - Sign in Sheet

    • HSA Fundamentals - Certificate

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