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Course description

Fair lending is always a hot topic and then toss in the real estate appraisals, it can get even hotter! And now comes the Interagency Guidance that addresses Reconsideration of Real Estate Valuations or ROVs. We know that examiners are already laser focused on fair lending issues, but the appraisal issue mixed with a potential discrimination claim stemming from a lower-than-expected home value is something that every bank should be prepared for.

Does your bank already have a program to deal with issues like this?

Does your complaints program already categorize the different complaint reasons so that you can easily extract issues like this?

How does your appraisal review desk deal with a request from a customer when they feel like the appraiser came in way too low on the property value?

We will look at scenarios like this, including cases that have already settled, and find out what not to do so that your consumer real estate lending program will be better prepared for the “when”, not the “if” this situation arises.

  Who Should Attend: Loan Operations, Compliance Officers, Audit, Lenders, Complaints Management, Vendor Due Diligence, Appraisals Desk, Mortgage Lenders, Mortgage Processors


Maureen Carollo

Maureen E. Carollo is Chief Compliance & Chief Risk Officer, SVP, for Old Glory Bank, based in Oklahoma City, OK., and has over 35 years of experience in the deposit operations, loan administration, compliance management, internal audit and BSA/AML management areas and holds the Certified Regulatory Compliance Manager (CRCM) designation and the Certified Anti-Money Laundering Specialist (CAMS) certification. She is a graduate of the Southwestern Graduate School of Banking at SMU in Dallas, Texas, and graduated with recognition for leadership. She serves on the “ABA Bank Compliance” magazine Editorial Advisory Board, where she has had multiple articles and columns published. She has also received an APEX Award for “Excellence in Publishing.” She has been a regular speaker for the ABA Regulatory Compliance Conference, where she serves on the Advisory Board and was awarded the 2021 “Distinguished Service Award” for Compliance. She has also spoken at events for Marquis Centrax, CbanC and Bankers Online. She is also active in the Oklahoma Bankers Association, where she has been past Chairman of the Compliance School Board of Regents and has served on the Board for over 20 years. She is also a frequent speaker for the OBA’s Compliance School and past speaker for their Operations School, Consumer Lending School, and Intermediate Banking School.

Course curriculum

  • 1


    • Access Webinar

  • 2


    • Slides

    • Agencies Propose Guidance on Reconsideration of Value for Residential Real Estate Valuations

    • CFPB Press Release-Protecting Homeowners from Discriminatory Home Appraisals

    • CFPB-Algorithms, Artificial Intelligence, and Fairness in Home Appraisals

    • FDIC Consumer News-Understanding Appraisals & Why They Matter

    • FDIC Consumer Resource Center Tips on Appraisal Bias & Valuation to Address Consumers FAQs

    • Questions and Answers


5 star rating

Appraisals & Fair Lending

William Keyles