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Course description

Insights PS is a new program where you’ll hear new information on compliance and related hot topics. Inspired by free thought-discussions in compliance training and planning meetings, we want to provide you with less scripted presentations that are based on topics of interest right now. These are inspired by the headlines and bankers questions. And the PS means we often have a little more to say and that we plan to deliver guidance on Problems and Solutions you can use.

 In this first episode join John Burnett and Andy Zavoina as they explore electronic signage requirements. You know those posters you’ve come to see and ignore in HR, the breakroom and by the timeclock? Yes, those federally required posters are there to provide necessary information and with so many workers still in a home office, and some perhaps expected to remain there longer, there are methods for e-delivery that were approved at the end of 2020. But many banks missed this update but now you and your Human Resources area can fix that. When you have the little things done, we’re confident that the big things are compliant too. 

We will also discuss the CFPB and the upcoming direction for compliance management. The CFPB and other agencies are giving us a glimpse into the future as to loan servicing expectations and potential areas of enforcement as well as new rules for QMs, commercial loan data, collections and more. Forewarned is forearmed. Anyone turning a deaf ear to the early warnings we are hearing about now may find themselves looking for a defensible position just months from now. Don’t act now and ask for forgiveness in the future. We see Civil Money Penalties rising and the first banks to be found violating expectations, yes, expectations of compliance, will be the examples so that others learn about regulation by enforcement. Decide which example your bank should be. 


WHO SHOULD ATTEND: This webinar has topics for Compliance, Security, and Human Resources as well as lenders and loan servicers. 



Andy Zavonia and John Burnett

John Burnett is a 1979 alumnus of the ABA National Compliance School, and served on its faculty for several years. He graduated with honors with the Class of 1990 from ABA's Stonier Graduate School of Banking, and is also a graduate of the BAIs and the Massachusetts Banker Associations Schools of Banking. John began his banking career in high school when he started as a teller at a $15 million bank that didn't have account numbers for its checking accounts (he says they actually filed by signature!) He joined Cape Cod Bank and Trust Company in 1971 and assumed the position of Compliance Officer in 1976. He also served as corporate secretary and secretary of CCBT's Board of Directors, as well as Clerk of the bank's holding company. John joined Glia Group, Inc. and the BankersOnline.com team in June, 2004. He is a frequent presenter of BOL Learning Connect webinars, and at BOL Conferences events. He was a member of the Massachusetts Bankers Association Legal and Regulatory Compliance Committee, and a former member of the American Bankers Association Compliance Executive Committee and NCS/NGCS Advisory Board. He served on ABA's Truth in Savings Task Force as Regulation DD was being written, and has served on several ABA and Massachusetts Bankers seminar panels. Mr. Andy Zavoina, CRCM, is an Executive Vice President with the Glia Group, Inc., best known for its involvement with BankersOnline.com. He joined Glia and BOL in 2003. Mr. Zavoina has been in finance and banking for 35 years. Over 20 years were with a two-bank holding company that had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He has done loan workouts, has been a consumer, commercial and real estate lender and managed those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks. Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He is a BankersOnline Guru. He also served on the Texas Bankers Association's Compliance Committee. He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers. He has written articles and lectured on compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace to local, state and national associations across the U.S. and teaches basic compliance and compliance management. You can reach Andy on the Internet by using his e-mail address, [email protected], or visiting http://www.bankersonline.com.

Course curriculum

  • 1


    • Access Webinar

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    • Slides

    • Questions and Answers