Advanced ACH: Death Notification Entries and Reclamations: A Banks Responsibilities

Recorded on April 17, 2019   |   With Rayleen Pirnie

Advanced ACH: Death Notification Entries and Reclamations: A Banks Responsibilities

With Rayleen Pirnie
  • 1 Video
  • 1 Multimedia
  • 1 PDF
  • 2.0 hrs
Course description

This session outlines a banks responsibilities to the Federal Government if a beneficiary is deceased but still receiving benefit payments. The NACHA Operating Rules still apply when processing these payments but the Green Book outlines the exceptions when handling DNEs (Death Notification Entries) and Federal Government Reclamations. We will also explore the bank’s liability for other types of Federal Government payments and other types of reclamations a bank can expect to receive. Participants demonstrate their knowledge by successfully calculating the banks liability for given situations and by passing a course exam.


  • How and when 31 CFR Part 210 applies to payments
  • How and when to process Death Notification entries
  • Bank notification of knowledge of date of death of a customer
  • Timeframes, tips, and best practices when returning ACH entries of deceased customers
  • Return Reason Codes to use when returning certain benefit payments
  • Processing Federal Government Reclamations, including timeframes and limiting the banks liability
  • Difference in liability and handling between Commercial and Government Reclamations
  • Tips on handling incoming ACH entries on accounts where the beneficiary is deceased
  • What to do when the government claims your customer is deceased, but they are not
    Advanced subject
    2.4AAP Credits


This informative session is designed for anyone in the bank responsible for managing payments risk including Operations, Operations Managers, Risk Manager, Compliance, Compliance Officer, Auditors, Electronic Banking, Branch Manager, Call Center, and Trainers. 

Course Curriculum

Advanced ACH: Death Notification Entries and Reclamations: A Banks Responsibilities
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Green Book, Chapter 5
Attendance Sheet
Questions and Answers
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Rayleen Pirnie
Rayleen Pirnie

Rayleen is the founder and owner of RP Payments Risk Consulting Services, LLC based in Missouri. She is a nationally recognized payments risk and fraud expert who offers specialized consulting services, procedural and risk management reviews, and payments education. Rayleen’s specialized skill is delving into the world beyond the payment rules; areas where organizations often find themselves in positions of liability or loss with little to no clear guidance. Her programs help organizations identify and mitigate risk and exposure from multiple disciplines. She is an Accredited ACH Professional (AAP) and a Certified Enterprise Risk Professional (CERP) who has worked with all payment systems for 20 years. Rayleen holds a Bachelor of Science in Criminal Justice Administration.