Course description

Change often brings stress that leads to conflict, and we have certainly seen a lot of changes over the past year.  No workplace is immune from attack.  When tempers flare, how can we defuse arguments and avoid violence? Whether the attack comes from a coworker, a current or past domestic partner, a customer, or someone entering the workplace to commit a crime, it is crucial that every employee understand his/her role in prevention, reporting, and responding to workplace violence. We must be prepared and trained for each type of attack. This timely session will shine a light into the vast darkness of violence and illuminate critical steps we should take to avoid a tragedy. It is imperative that we stress the importance of preventing rather than just reacting; therefore, we will examine recent cases to help us understand underlying reasons for conflict and how to address those causes.  Awareness, preparation, and training are key to survival. This session will provide clarification on best practices for preparation, response, and survival.  Attendees will learn principles that will benefit them in their workplace and in their personal life as well.  Session highlights include:


How to effectively defuse anger

Behaviors of concern

Physical and verbal cues that precede violence

What characteristics are common among perpetrators of violence 

Recent case studies and what we can learn from them

How to deal with threats

Situational awareness

Techniques and skills to resolve conflicts

Common risk factors

Domestic abuse that spills over into the workplace

Personal security measures

What you must have in place before an incident occurs

The progression toward violence

Why your response is key to your survival

What affect your workplace culture has 

Responding to active shooter events

Considerations when disciplining or terminating employees

The danger of complacency


Who Should Attend:

Anyone who could potentially be involved in a workplace violence situation.



Carol Dodgen

Carol Dodgen is the owner of Dodgen Security Consulting. Since 1998, her company has been providing services for businesses, financial institutions, and government entities to include training, ATM lighting inspections, and security assessments. Before forming her company, Carol served as the security training officer for Compass Bank. She earned her Master's Degree in Criminal Justice and spent several years as an adjunct criminal justice instructor. Carol is a nationally recognized speaker who has provided training for over 100,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. Carol earned her CPD (Crime Prevention Designation) and provides instruction on Crime Prevention Through Environmental Design (CPTED), Workplace Violence Prevention and Response, Robbery Prevention and Response, and Personal Safety. Carol has recently produced several video and e-learning training programs. In 2009, Carol was appointed by the governor to serve on the newly formed Alabama Security Regulatory Board and served for 6 years as vice-chair of this board which regulates the security guard industry in the state

Course curriculum

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