Visa and Reg E Error Resolution - 2016
Presented by
Brian Crow
Recorded on September 15, 2016
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2.0 hours
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ICB Credit: 2.5 CRCM
VISA chargeback procedures outline what is required of the card issuer, merchant, and cardholder should a dispute arise between a cardholder and a merchant, or if a card is used fraudulently. There can often be confusion about how the rules should be applied to a particular dispute. Reg E will also apply to many cardholders' disputes, and its provisions often differ from the VISA rules. That can leave us wondering how long we have to complete an investigation, when to provide provisional credit, and whether to ask a cardholder to contact the merchant before we accept the dispute.
In this fast-paced webinar we will compare and contrast VISA Operating Rules with Regulation E investigation and liability requirements. We will explore the chargeback codes that are available for the various scenarios that arise and discuss which claims are covered under Reg E and which are not. We will discuss the impact of "Chip Liability Shift" on the chargeback process. Several real-world examples will be included. These case studies will aid the listener in making critical decisions when applying VISA rules to assist customers and protect the issuer's bottom line.
In this two hour session, Brian will cover:
Who Should Attend:
Front line staff tasked with accepting customer disputes, Chargeback processors, auditors, compliance officers
Brian Crow
VISA and Reg E Error Resolution
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