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Course description

During this program we will cover many teller regulatory and compliance issues.  We will look at your signature contract, state and federal rules regarding the handling of checks.  You will review some fundamentals but move towards the more advanced check issues involving fiduciaries, scams, and holds.  This webinar fulfills annual required training on both BSA, OFAC and Regulation CC.

Topics Covered:

  • Endorsements—Business, Personal and Fiduciary
  • When do we know a customer is deceased and what to do with the checks afterwards
  • What do we do with “or and “and” checks
  • What to do when the amounts don’t match on a check 
  • What to do when the customer wants you to cash a check made payable to the bank
  • Legal Issues--Postdated, Stale dated, Stop Payments
  • Check Scams
  • How and When to Place Holds—Regulation CC
  • How to hold a cashier’s check
  • How to hold a treasury check
  • How to hold corresponding funds when cashing a check
  • Security features on Treasury Checks and Postal Money Orders
  • Breaking down the signature card—who can do what
  • Working with POAs, Representative Payees, Trustees, Executors 
  • Handling Checks for fiduciaries
  • How money moves and time frames
  • BSA Staff training and OFAC


What you will receive:

Teller Handbook


Deborah Crawford

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 27+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.

Course curriculum

  • 1


    • Access Webinar

  • 2


    • Materials

    • Slides

    • Questions and Answers