Course description

Bank records tell stories.  That’s why bank records, and information derived from them, are often sought after in civil and criminal cases and can also be vital to the determination of whether someone is entitled to a particular government benefit, whether contractual obligations have been complied with – and so much more.  

 But you can’t simply offer up customer information any time a request is made.  Those you do business with expect you to safeguard their information and keep it private.  You must honor that obligation to keep customer data shrouded in confidentiality except as compelled by law to disclose or authorized by the customer.   There are processes, protocols, and in some cases statutes and rules, to be followed.  You want to provide only what is permissible, within the requisite timeframe, in the proper way.

 Failure to respond properly to a request for customer financial information can expose your institution to potential liability. Often, such requests involve a short time frame, leaving little time to research the applicable privacy laws in order to make the right decisions. That's why it's crucial for you to be armed with essential knowledge about what the laws allow and/or prohibit so you're in a position to easily answer these questions: 

  • Can you provide the records? 
  • Must you do so? 
  • What's the time frame? 
  • What rights does your customer have? 
  • How do you protect your institution? 
  • Can you get reimbursed for your time?

 Why you should attend:

 This webinar will help you efficiently and competently handle various types of third-party requests for customer records and information, including the common varieties -- summonses, subpoenas, and search warrants -- and the not-so-common ones, such as federal grand jury subpoenas and National Security Letters. It will provide a framework for processing the requests and will teach you what you need to know about which law applies. When the request is from a federal governmental authority, this webinar will also provide you with specific information about how to proceed. The webinar will provide an overview of the privacy laws and how they apply to information requests. The bulk of the program will focus on the federal Right to Financial Privacy Act and rights and responsibilities that come into play when a federal government authority seeks access to customer records or information. 

  What you can expect to learn:


  • How to dissect a request for records
  • The first 5 things to look for on a subpoena or other records request
  • When a customer is not a “customer”
  • What you need to find out about your state’s law
  • How the RFPA works and when it applies
  • What the notice and challenge procedures are and when they apply
  • Why it is crucial to understand the exceptions
  • What to do when a subpoena is overbroad or unduly burdensome
  • How to identify special types of requests and how to handle them
  • Why a certificate of compliance is crucial and how to get it
  • How to avoid common mistakes with record requests
  • What you need for documentation


 Who should attend:

The program is designed for compliance officers, legal counsel, security officers, operations officers -- anyone who deals with requests for customer records.


Mary Beth Guard

Mary Beth Guard currently serves as Executive Editor of, CEO of Glia Group, Inc. and Executive Editor of Since graduating from law school in 1980, Mary Beth has focused her work almost exclusively on the banking industry. Previously, Mary Beth served as EVP/General Counsel and COO for the Oklahoma Bankers Association, EVP of Specialized Services for Thomson Financial Publishing, and General Counsel for the Oklahoma State Banking Department. Mary Beth is on the advisory board for Bankers' Hotline. She has presented training programs for virtually every major national financial industry association, as well as more than a dozen state bankers associations and a host of other organizations. In addition, Mary Beth has written more than a thousand banking-related articles and is a BOL Guru.

Course curriculum

  • 1


    • Access Webinar

  • 2


    • Slides

    • Materials

    • Questions and Answers