Security Officer Interviewing TechniquesWith Barry Thompson and Branch Walton
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- 2.0 hrs
A financial institutions security officer performs many types of interviews every day. This person must have a good understanding of human nature with good observation and listening skills. This webinar’s main objectives are to develop interview techniques, disprove current myths about detecting lies while developing observation and listening skills! Principal types of interviews a security officers conduct:
- Miscellaneous (i.e. Bystanders, service providers, delivery people, utility workers, etc.)
The point of all of these interviews is to obtain the truth of the situation. Interviews are nonaccusatory normally to gain information.They have minimal legal requirements with no warnings necessary. Your relationship is usually cooperative as no one is ascertaining guilt or innocence it is a fact finding mission.Body language is a very important indicator of truth or lies a person might be telling the security officer.This program will review how to prepare for the interview as well as where to hold the interview. Anyone lying provides tells to the trained eye that something isn’t right. Knowing where the person started to tell untruths provides the interviewer the ability to ask more questions on the area the person is trying to avoid.
Anyone can learn how to evaluate the body language of a person being questioned. Many people use it in everyday life to determine if a person is mad or happy. This webinar will help you to develop those skills to identify people who are providing deceptive answers to your questions. Once you have identified someone answering deceptively, we provide you the tools to break though the barriers they have placed in front of you.
Interviewing is more than just asking the right questions. It involves listening to the answers, watching the persons posture, noticing expressions while understanding no one question will ever determine truth or guilt. You must base your interview on all the variables the subject displays to you while asking your questions. This program will provide you the techniques you need to become a better interviewer.
Branch Walton is a well-known speaker and author on workplace violence, executive protection, identity theft, school safety, and other security topics with more than 40 years of experience in federal law enforcement, private security, and instruction.
Branch’s security experience began with a 21-year career in the U.S. Secret Service where his assignments included: Special Agent-in-Charge of a field office; Assistant Agent-in-Charge of the Office of Training; investigative and protective assignments at three field offices; and security details for Presidents Nixon, Carter, and Reagan. His criminal investigative experience includes threat assessments and the investigation and supervision of counterfeit cases. Prior to his USSS service, Mr. Walton was a commissioned officer in the U. S. Marine Corps and a special agent with the Office of Naval Intelligence.
Following his career with the Secret Service, Mr. Walton served as a Law Enforcement Coordinating Committee representative with a U.S. Attorney’s Office, Director of Corporate Security for Cummins Engine Company, Chief of the Federal Law Enforcement Training Center’s Management Institute, a criminal justice instructor at Indiana University, and as President of the National Association for Bank Security-Profit Protection, LLC, a company specializing in security and compliance training for the banking industry.
Currently, Branch is active in training program development, management, and/or instruction for: the Miami Police Academy (Florida), Federal Law Enforcement Training Center, University of Findley, Eastern Kentucky University, South American Theft Group Intelligence Network, Miami Dade College, Broward County TRIAD, and South Florida INFRAGARD. He also continues to instruct at Miami Dade College’s School of Justice and the Department of Homeland Security in the fields of physical and operations security.
He is the former Associate Dean of Student Services at Henley Putnam University, an online university specializing in intelligence, protection management, terrorism and counter- terrorism studies. He is also a past or current adjunct faculty member of the criminal justice department of six universities. Mr. Walton has authored numerous articles, two books, book chapters, and has consulted on several workplace violence training videos.
Barry Thompson is a nationally-recognized speaker, consultant, and former banker, with 40 years of service to the financial institution industry. Barry’s financial services career spanned 22 years before he “retired” to establish Thompson Consulting Group, LLC, his consulting firm that assists financial institutions in competing more effectively by providing services specifically targeted to risk management and security.
During his career, he served as executive vice president, senior vice president, treasurer, compliance officer, and security officer. In these positions, he has worked in or managed operations, accounting, investments, mortgage processing, and special assignments and has worked with architects and contractors in remodeling and designing institution facilities.
Barry has investigated embezzlement cases, identity fraud cases, check kites, and almost all possible criminal incidents against financial institutions. As a security officer, Barry handled over 900 security cases. He has been involved with investigations and prosecutions on the federal, state, and local levels and has testified before grand juries, county courts, bankruptcy
As a professional speaker, few can match his expertise when it comes to discussing the financial services industry. His programs are based on actual experiences that allow him to relate to any group of financial professionals, from the teller to the board of directors. He has made presentations on communications, organizational behavior and management, compliance, and security. He appears frequently before financial institutions and at industry conferences courts, family courts, and the New York State Supreme Court.