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Course description

Some of the most challenging changes in the CFPB's 2016 Mortgage Servicing Rules under Regulations X and Z, (which were corrected on June 27, 2017, and again on October 4, 2017), have an effective date of April 19, 2018. These changes affect major aspects of mortgage loan servicing and will have an impact on servicers' procedures. There are significant changes for large servicers, and even small servicers will be affected by some of amendments to the regulations.

In this two-hour presentation, BOL Guru John Burnett will analyze the changes created by new requirements for working with successors in interest, as well as the periodic statement challenges involved when a borrower enters (and exits) bankruptcy proceedings.

 Loan servicing management and personnel, compliance officers, auditors


John Burnett

John Burnett is a 1979 alumnus of the ABA National Compliance School, and served on its faculty for several years. He graduated with honors with the Class of 1990 from ABA's Stonier Graduate School of Banking, and is also a graduate of the BAIs and the Massachusetts Banker Associations Schools of Banking.John began his banking career in high school when he started as a teller at a $15 million bank that didn't have account numbers for its checking accounts (he says they actually filed by signature!) He joined Cape Cod Bank and Trust Company in 1971 and assumed the position of Compliance Officer in 1976. He also served as corporate secretary and secretary of CCBT's Board of Directors, as well as Clerk of the bank's holding company. John joined Glia Group, Inc. and the team in June, 2004. He is a frequent presenter of BOL Learning Connect webinars, and at BOL Conferences events.He was a member of the Massachusetts Bankers Association Legal and Regulatory Compliance Committee, and a former member of the American Bankers Association Compliance Executive Committee and NCS/NGCS Advisory Board. He served on ABA's Truth in Savings Task Force as Regulation DD was being written, and has served on several ABA and Massachusetts Bankers seminar panels.

Course curriculum

  • 1


    • New Mortgage Servicing Rules – Successors in Interest and Bankruptcy

  • 2


    • Materials

    • Slides

    • Questions and Answers