New - Performing Regulation E Investigations in the Back Office: Best Business Practices and Regulatory Expectations - 2024
Presented by
Terri Sands
This one hour webinar was recorded on August 20, 2024.
Regulation E provides a basic framework that establishes the rights, liabilities, and responsibilities of participants in electronic fund transfer systems for consumers. Client facing teams are generally responsible for gathering information directly from the customer and sends the dispute information to the back-office for investigation purposes.
This bank compliance webinar will cover best business practices for back-office staff for performing investigations once the dispute information has been received. Attendees will learn how to effectively and efficiently perform the investigations, best business practices for sending letters to consumers and how to handle difficult investigations such as recurring consumer disputes.
Topics covered:
Who Should Attend?
Terri Sands
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