Increasing check fraud makes it incredibly important to understand how to place a hold on a transaction account. Your increased risk of loss from check scams increases as the hold amounts go up in July.
During this program we will look at risk-based situations and help your tellers make good sound decisions about when to place a hold and which hold to use. New numbers and new geographies should be integrated into your annual training for regulation. This difficult regulation will be made simple for your frontline with practical examples, practice problems and job aids that will help them protect your customer and your financial institution from fraud and loss.
What you will learn:
-New hold amounts
-Understanding the disclosure at new accounts and what your policy is
-Understanding case-by-case holds
-Large deposit, reasonable cause, repeated overdraft, redeposited items, emergency conditions holds
-Problems and hypothetical situations to practice holds
-How to use holds to protect your customer and your bank
-Receive a training manual to accompany your own staff training
Questions and Answers
very informative and well done. Thank you
very informative and well done. Thank youRead Less
speaker very knowledgeable. pleasant to listen too. Great review questions. Text book easy to follow.
speaker very knowledgeable. pleasant to listen too. Great review questions. Text book easy to follow.Read Less
Although I did not attend the live webinar broadcast, the information presented in this recorded webinar was extremely well presented. I have "listened" to ...Read More
Although I did not attend the live webinar broadcast, the information presented in this recorded webinar was extremely well presented. I have "listened" to several of Ms. Crawford's BOL webinars and she always explains the regs in a clear and easy to understand format.Read Less