SOCIAL DISTANCE PRICING — We know it's not always possible to train in a group setting right now, so we're offering additional user logins for $25 each. If you need more than 5, contact us to purchase.

Have you completed this webinar? Please tell us what you think.

Course description

ICB Credit: 2.5 CRCM

Make sure your financial institution is in compliance with new account opening procedures. You will learn what is required when you on-board a new customer, an existing customer and an exempt customer. You will be given "tools" to help you navigate high risk customers with extra enhanced due diligence requirements. Learn what disclosures are to be given to whom and what each disclosure means. Plus the impact of identification of legal entity beneficial owners of accounts will be important as the year progresses. You will receive excel spreadsheets, a new account handbook and a script template for both business and personal accounts This program is designed to aid those who open new accounts in understanding the compliance requirements for opening, documenting and updating customer information and records.

  • Customer Identification Program
  • Customer Due Diligence
  • Enhanced Due Diligence
  • OFAC
  • Regulations CC, DD, E, P and GG
  • Adverse Action notices
  • Overdraft Privilege
  • Red Flags for Identity Theft
  • Withholding Agent
  • Signature Cards and Account Agreements
  • Online Account opening
  • And more for the new account process


Deborah Crawford

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 27+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.

Course curriculum

  • 1


    • 18 Tasks of the New Account Interview

  • 2


    • Materials - Part 1

    • Materials - Part 2

    • Slides

    • Personal Accounts

    • Business Accounts Questionnaire

    • Questions and Answers