The New and More Restrictive Military Lending Act plus SCRA Requirements

Recorded on August 27, 2015   |   With Andy Zavoina

The New and More Restrictive Military Lending Act plus SCRA Requirements

With Andy Zavoina
  • 1 Video
  • 3 PDFs
  • 2.0 hrs
Course description

ICB Credit: 2.5 CRCM

Many banks do not clearly understand the requirements of the Military Lending Act and the Servicemembers Civil Relief Act. There are disconnects between the banks' frontline staff, backroom personnel, management, auditors and compliance officers. Many banks think these simply do not apply to them because they are not a military bank. That simply isn't true. There are more and more complaints and more and more enforcement actions against banks that don't get it. The CFPB reports complaints, fines and reimbursements are up dramatically. While many enforcement actions are not against banks like yours, your examiners still want to see complete compliance. This means policies, procedures, training and execution. (Yes, "examiners" and "execution" shouldn't be used in the same paragraph, and that is what we want to avoid.)

If you don't have a complete understanding of the protections servicemembers have, this webinar is designed to help you.

The MLA and SCRA protections extend beyond the servicemembers, and beyond loans, reaching deposit accounts. The MLA affects you before you make a loan, while the SCRA largely impacts your existing relationships. We will discuss specific protections and the complaints regulators are receiving that should be taken as early warning signals of problems that need to be addressed. You have an opportunity to learn from the mistakes of others.

In this session, you'll get information to help you understand:

  • how the new MLA and SCRA protect the servicemember,
  • the requirements you must meet,
  • why complaints are early warning signals of things your examiner will review,
  • the confusion over the HUD - SCRA mortgage form, and
  • what you need to do to comply based on all of this information.

Protecting your customers comes first, but it is your examiners who will want to discuss your policies and procedures and how you address servicemembers' rights. You need to understand what procedures need to address, who must be trained, how to respond to inquiries and more.

In this webinar we will review:

  • When the Military Lending Act applies
  • How the MLA affects your bank and when
  • Why the SCRA exists, with practical examples
  • Which sections of the SCRA and MLA affect your bank the most
  • Who is protected under these two laws
  • How servicemembers and their families are protected
  • What lessons can be learned from thousands of complaints and enforcement actions
  • Notice requirements from HUD
  • What you must do now and when the MLA takes affect
  • What you must avoid doing

If you have a customer in the military or one who might join, if you have questions on when they can request an interest rate change or delay a foreclosure, I hope you'll join me for this two hour webinar.

Course Curriculum

The New and More Restrictive Military Lending Act plus SCRA Requirements
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Andy Zavoina
Andy Zavoina
Executive Vice President, Glia Group

Mr. Andy Zavoina, CRCM, is an Executive Vice President with the Glia Group, Inc., best known for its involvement with He joined Glia and BOL in 2003.

Mr. Zavoina has been in finance and banking for 35 years. Over 20 years were with a two-bank holding company that had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He has done loan workouts, has been a consumer, commercial and real estate lender and managed those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks.

Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He is a BankersOnline Guru. He also served on the Texas Bankers Association's Compliance Committee.

He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers. He has written articles and lectured on compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace to local, state and national associations across the U.S. and teaches basic compliance and compliance management.