SOCIAL DISTANCE PRICING — We know it's not always possible to train in a group setting right now, so we're offering additional user logins for $25 each. If you need more than 5, contact us to purchase.

Course description

Claims of unauthorized activity on consumer accounts does not have to mean a loss to the bank. The bank is obligated under Regulation E to investigate and resolve the claim, but a lack of network return options doesn't have to mean a write-off. 

Although Reg E may be the regulatory force behind your investigations, making those investigations effective and efficient can minimize losses both for your customer and, equally important, for your bank. Using real cases, we'll explore investigation strategies that may help your institution reduce losses. Cases include customers linking their accounts to external third-parties, the ODFI's actual liability for unauthorized ACH debits (hint: It's NOT 60 days!), liability for card and ACH transactions for timely notice vs. timely notice not given, kids hijacking moms card to pay for video games, "free" trial offers, and more. If you want your investigations of unauthorized EFTs to be more effective, this is the presentation for you. 

Learning level: Intermediate to advanced

Learning Objectives

  • Compare Regulation E and payment rules
  • Document investigation strategies and tips
  • Define actions using case studies
  • Summarize obligations and liabilities

Who Should Attend: This informative session is designed for anyone in the bank responsible for managing payments risk and investigations, including Operations, Operations Managers, Card Dept., Risk Manager, Compliance, Compliance Officer, Auditors, Security / Investigations, Electronic Banking, Branch Managers, and Trainers.

Webinar Reviews: 

Very informative and detailed   - Mdye1968

speaker was good  - tiffgauchat 

informative  - jfranklin


Rayleen Pirnie

Rayleen is the founder and owner of RP Payments Risk Consulting Services, LLC. based in Missouri. She is a nationally recognized payments risk and fraud expert. Her programs educate financial institutions and businesses on topics ranging from payments fraud to information security. She is the author of several payments risk and fraud blogs geared toward helping organizations recognize threats and protect themselves from loss.Always interested in Risk Management, Rayleen has supported many notable organizations over the years. She is a member of the International Association of Financial Crimes Investigators, supporting their training programs since 1998. She sat on NACHA’s Risk Management Advisory group for two terms, and assisted with FSISAC’s first CAPP exercise. For 16 years Rayleen has spoken at national and regional conferences. Recent events include NACHAs Payments Conference, the American Bankers Association Risk Management Forum, the Security Matters annual conference at Murray State University, the Risk Management Association, and the Federal Reserve Bank of Kansas City Risk Management Conference.

Course curriculum

  • 1


    • Investigating Unauthorized EFT Activity

  • 2


    • Slides

    • Webinar Q & A Document