Complaints - More Benefit, Less Grief

With Andy Zavoina

Complaints - More Benefit, Less Grief

With Andy Zavoina
  • 1 Video
  • 3 Downloads
  • 2.0 hrs
Course description

ICB Credit: 2.5 CRCM


This two-hour program will take you through the basic requirements for building a successful compliance program. There is no turnkey solution that will provide you with overnight success. You lay a foundation and build a program on top of it. It’s a process that takes time and effort, but it pays dividends when your examiners understand what you do and why; that your program addresses your bank’s specific compliance needs; and that you have checks and balances and adequate training resulting in few, if any items to mention in your Report of Examination. Senior management and your board will have one less thing to keep them awake at night.

This webinar will take you through:

  1. The elements that you should include in your compliance program. Whether you are starting anew or reconstructing and improving on what you have, you must identify and incorporate the required elements.
  2. Ways you can influence management's buy-in, and why it is so critical. If you want a program that gives lip service, this webinar is not for you. If you want to build a program that works, you must understand that effective compliance programs start from the top and work down. Buy-in is crucial and we will discuss several ways to obtain it.
  3. Policies and procedures are must-haves, but what is required, when and how often should they be reviewed?
  4. Compliance is a group effort. While there needs to be direct accountability and the Compliance Officer is driving this bus, there are many passengers on board. Who should be on your compliance bus and why?
  5. We have other webinars detailing risk assessments, but your program needs an effective overview of the process and we'll explain why. Risk assessments are the turn signals and headlights that guide your way.
  6. We'll discuss the basics of auditing and monitoring programs because they provide the test results on the effectiveness of your compliance program. More than that, the results will influence your policies, procedures, training, external examiner reviews and the compliance rating from your regulatory examinations.

Lastly, your board is ultimately responsible for compliance. What do they know and who trains them? You, the Compliance Officer, do! You need to learn to think at the "big picture" level so the board understands what you do and why, and the resources you'll need to do it well. (Remember buy-in -- it's needed here, too.)


Webinar Reviews: 


Information presented was relevant and timely. It was presented in a common sense approach. - jbowen


The information relayed during the webinar as well as the materials provided were spot on. - wsouth





Great presentation in simple language and presented in a very understandable form - wyoming


Course Curriculum

Video
121:18
Complaints - More Benefit, Less Grief
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Instructor

Andy  Zavoina
Andy Zavoina

Mr. Andy Zavoina, CRCM, is an Executive Vice President and Chief Relationship Officer with the Glia Group, Inc., best known for its interest in BankersOnline.com. He joined Glia and BOL in 2003.

Mr. Zavoina has been in finance and banking for 37 years. Over 20 years were with a two-bank holding company which had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He managed loan workouts, has been a consumer, commercial and real estate lender, managing those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks.

Andy is a frequent webinar presenter for BOL Learning Connect and a key contributor to conferences put on by BOL Conferences, Inc. In addition, Andy teaches live presentations at state association schools and regional compliance organizations across the U.S. and has served on the faculty of national banking schools. He has written articles and lectured on many facets of compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace.

As a BankersOnline Guru, Andy assists banks in every day, and not so every day, compliance questions on BankersOnline, BankCompliance.com and other organizations.

Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He also served on the Texas Bankers Association's Compliance Committee.

He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers.

You can reach Andy on the Internet by using his e-mail address, andyz@bankersonline.com, or visiting http://www.bankersonline.com.