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Course description

During this program we will learn how to open court-ordered accounts.  Particularly the bankruptcy, estates and guardianship accounts.  What documents do you need?  How do you style these accounts?  What types of disclosures are required? And which side of the system do you put them on retail or commercial?

From Customer Identification Program to disclosures we will cover how to handle these specialty accounts.

What you will learn and review:

-Customer Identification Program and Risk

-Types of bankruptcy accounts

-How to style these accounts

-What disclosures to give to the signer

-Retail versus commercial accounts

-Estates-Letters and Small Estate Affidavits

-Guardianship and Conservatorship Accounts


Bonus Materials:  New Account Handbook Updated for Beneficial Ownership (500 + pages).  This handbook will include all these accounts and many more.


New Accounts, Personal Bankers, Branch Administration, Deposit Operations, Compliance, Call Centers, Training and Lending


Deborah Crawford

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 27+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.

Course curriculum

  • 1


    • Court-Ordered Accounts: Bankruptcy, Estates and Guardianships

  • 2


    • Attendance Sheet

    • Slides

    • Materials

    • Questions and Answers