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Course description

As we strive to provide seamless services to our customers in these uncommon times, a hidden enemy is lurking on the internet, waiting for an unsuspecting person to click the wrong website or link. Frauds and cyber attacks have exploded, yet they are rarely making the news, so our customers are not prepared. From counterfeit Stimulus check scams to new ransomware and viruses hidden in popular educational websites, fraudsters are everywhere, hitting our unsuspecting customers with devastating consequences. 

This course covers the hot issues from both the fraud and cyber worlds, arming banks with real examples, resources, and tips for helping our customers during these tremulous times. We will also examine investigation strategies and proper return or chargeback procedures as appropriate. 

Topics include (actual topics will be decided closer to event date so course is as current and relevant as possible):

  • Customers attempting to recover debit and credit card losses through bank (i.e. cancelled travel plans due to pandemic / hotel closures, “test kits,” “cures,” etc.) 
  • Stimulus frauds (counterfeit checks, “overpayments,” calls from “IRS” demanding immediate tax payments via prepaid cards, etc.)
  • Cyber scams and attacks including phishing themes, ransomware, increase in viruses and delivery methods, scams for sale (super cheap), primary targets (elderly and work from home), etc.
  • How fraudsters are feeding on people’s anxiety and fear to carry out fraud
  • How banks are leading the fight against these frauds
  • Investigation strategies
  • Resources

Takeaway: Course includes an article written by our presenter that you can use to help educate customers about scams and frauds. The article, “Beyond the Virus: Scammers Want Your Money!” includes resources for customers and the bank. Banks can use any part of the article and can brand it. 


Rayleen Pirnie

Rayleen is the founder and owner of RP Payments Risk Consulting Services, LLC. based in Missouri. She is a nationally recognized payments risk and fraud expert. Her programs educate financial institutions and businesses on topics ranging from payments fraud to information security. She is the author of several payments risk and fraud blogs geared toward helping organizations recognize threats and protect themselves from loss.Always interested in Risk Management, Rayleen has supported many notable organizations over the years. She is a member of the International Association of Financial Crimes Investigators, supporting their training programs since 1998. She sat on NACHA’s Risk Management Advisory group for two terms, and assisted with FSISAC’s first CAPP exercise. For 16 years Rayleen has spoken at national and regional conferences. Recent events include NACHAs Payments Conference, the American Bankers Association Risk Management Forum, the Security Matters annual conference at Murray State University, the Risk Management Association, and the Federal Reserve Bank of Kansas City Risk Management Conference.

Course curriculum

  • 1


    • Access Webinar

  • 2


    • Slides

    • Questions and Answers