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Holds for Tellers
Presented by: Ken Golliher
June 24, 2004
11:30AM-1:30PM PST
12:30PM-2:30PM MST
1:30PM-3:30PM CST
2:30PM-4:30PM EST
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Materials
(only available to registered users) |
Attempted check fraud has doubled in the last two years. It now reaches the incredible figure of $2.2 billion dollars annually. One of your institution's primary defenses against check fraud is its funds availability policy; i.e. the holds you place on deposited items.
This webinar focuses on Regulation CC, the federal regulation that controls your funds availability policy. It addresses fact situations that develop in the lobby of every financial institution every day. Difficult issues are addressed in plain language and supported by materials that serve as an excellent reference at the teller window and at the new accounts desk.
Regulation CC's requirements and prohibitions are complex and often misunderstood. However, like many consumer protection laws, they are primarily carried out by customer contact personnel. This program is aimed at the information contact personnel must understand and the practices they must follow. It can pay for itself the next day by avoiding a loss on a bad check or regulatory criticisms for illegal holds.
The program is presented at the entry level. It focuses on the distribution of required disclosures, calculation of hold periods and the completion of hold notices. Regulation CC is one of the few federal regulations incorporating a specific training requirement - the absence of a training effort can be cited as a separate violation.
Program content includes:
- How holds do, and do not, protect the institution
- Reviewing the initial disclosure
- Distinguishing between local and nonlocal checks
- Next day availability items
- Case by case holds
- Exception holds
- Timing and content of hold notices
About the speaker: Ken Golliher
Ken is a principal with Pegasus Educational Services, LLC, a training firm headquartered in Louisville, Kentucky. He is an experienced banker with a unique ability to reduce complex legal concepts to plain English. He has explained the "why" and "how" of regulations to thousands of financial institution personnel and examiners. Ken's banking career began in 1972 and includes serving as a teller, commercial operations manager and as trust department legal counsel in a state and a national bank. For ten years he headed the education division of a regional consulting firm for financial institutions. He has served on the faculty of the LSU Graduate School of Banking, the OTS' Level I Compliance School and the FDIC's Advanced Consumer Protection school for examiners. He has presented seminars in more than 25 states and has served as an instructor at compliance schools sponsored by the Illinois, Indiana, Iowa, Georgia, Kansas, Kentucky, Nebraska, Oklahoma, Pennsylvania and Texas bankers associations. He is a member of the Society for Applied Learning Technology. He is also a "BOL Guru."
About the seminar:
One registration is required per location. If the complete broadcast is received via the computer the AUDIO and VIDEO components can be connected to an A/V projector to allow multiple participants to view the conference. If the audio portion of the broadcast is received via the telephone the AUDIO portion can be placed on speaker phone to allow multiple participants. Interactive components delivered via Web include slides, online polls and interactive Q&A via chat.
Each registration also comes with one ARCHIVED viewing of the event. This will enable you to participate in the LIVE event as well as train additional staff from the ARCHIVED event.
Handouts will be provided and we welcome questions during and after the seminar, as well as in advance. Questions received after the seminar will be posted on a special Web page for later viewing by seminar attendees.
 $225 per location.
Good for all registrations made one week prior to the event. Afterwards $249.
Contact Information: Billing questions can be directed to Carin Eisenhauer, carin@bankersonline.com. All other questions may be directed to mpetry@bankersonline.com
TEST YOUR SYSTEM: Click below to test receiving the presentation using Windows Media Player.
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