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Materials
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Creating A Customer ID Theft Prevention Program
With identity theft often described as “the fastest-growing crime in the United States,” your customers are asking questions. Are your employees giving the correct answers? Do you think your institution would benefit from offering to have one of its employees address local groups on this hot topic? Would your employee feel more confident if his or her remarks could be based on materials and resources developed by nationally known speakers in the banking industry?
That’s what this Webinar is about – it’s a “train the trainer” session complete with
- written materials,
- slides,
- anecdotes and
- publicly available resources
that help your employees train on this issue. More to the point, it helps your customers develop the first line of defense – their own awareness.
Identity theft costs us all; do your part to help your customers protect the security of their personal information.
About the speakers:
Mary Beth Guard

Mary Beth Guard is both an identity theft expert and an identity fraud victim. She has been researching and writing about identity theft since the mid-1990s, when the problem was in its infancy, and she brings a practical approach to tackling the problem. Mary Beth can teach you attention-grabbing ways to communicate with your customers and your community about this very serious subject. Currently executive editor of BankersOnline.com, Mary Beth was formerly EVP, general counsel, and COO for the Oklahoma Bankers Association.
Ken Golliher
Ken Golliher is a principal with Pegasus Educational Services, LLC, a training firm headquartered in Louisville, Kentucky. He is an experienced banker with a unique ability to reduce complex legal concepts to plain English. He has explained the "why" and "how" of regulations to thousands of financial institution personnel and examiners. Ken's banking career began in 1972 and includes serving as a teller, commercial operations manager and as trust department legal counsel in a state and a national bank. For ten years he headed the education division of a regional consulting firm for financial institutions. He has served on the faculty of the LSU Graduate School of Banking, the OTS' Level I Compliance School and the FDIC's Advanced Consumer Protection School for examiners. Ken has also been an instructor at compliance schools sponsored by the banking associations in 10 different states. He is a BankersOnline Guru.
About the seminar:
One registration is required per location. If the complete broadcast is received via the computer the AUDIO and VIDEO components can be connected to an A/V projector to allow multiple participants to view the conference. If the audio portion of the broadcast is received via the telephone the AUDIO portion can be placed on speaker phone to allow multiple participants. Interactive components delivered via Web include slides, online polls and interactive Q&A via chat.
Each registration also comes with one ARCHIVED viewing of the event. This will enable you to participate in the LIVE event as well as train additional staff from the ARCHIVED event.
Handouts will be provided and we welcome questions during and after the seminar, as well as in advance. Questions received after the seminar will be posted on a special Web page for later viewing by seminar attendees.
$199 per location. Good for all registrations made at least one week prior to
the event. Afterwards $225.
Contact Information: Billing questions can be directed to Carin Eisenhauer, carin@bankersonline.com. All other questions may be directed to mpetry@bankersonline.com
TEST YOUR SYSTEM: Click below to test receiving the presentation using Windows Media Player.

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