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Debit Card Compliance: It's in the Cards
Presented by: Andy Zavoina
and
John Burnett
May 18, 2005
11:30AM-1:30PM PT
12:30PM-2:30PM MT
1:30PM-3:30PM CT
2:30PM-4:30PM ET
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Materials
(only available to registered users) |
Are you wondering how to play the debit card hand you’ve been dealt? Is your unresolved error resolution file a “full house”? Do you wonder if your bank is playing the debit card game “according to Hoyle”? What’s the “deal” with the Visa and MasterCard rules? Do the card association rules “trump” Regulation E?
If you’ve anted up in the debit card game, it’s time to learn the rules.
In this webinar, you’ll hear BOL Gurus Andy Zavoina and John Burnett discuss —
- Issuing cards and consumer liability
- Disclosure timing – Can you tell customers too often?
- Upgrading from an ATM card – Is this a renewal, or an unsolicited card?
- Minors and debit cards – Good idea, or bad?
- Error resolution – Regulation E, and Visa/MasterCard enhancements
- When do the Visa/MasterCard rules NOT apply?
- When can you say “No”?
- Unauthorized transactions and Regulation E limits
- Time limits on unauthorized transfer claims
- Visa and MasterCard restrictions on liability
- Business debit card liability issues
About the speakers: John Burnett
John Burnett is a 1979 alumnus of the ABA National Compliance School, and has served on its faculty for several years. He graduated with honors with the Class of 1990 from ABA’s Stonier Graduate School of Banking. He is also a graduate of the BAI’s and the Massachusetts Banker Association’s Schools of Banking.
He joined Cape Cod Bank and Trust Company in 1971 and assumed his role as Compliance Officer in 1976. He also served as corporate secretary and secretary of CCBT’s Board of Directors, as well as Clerk of the bank’s holding company. After leaving the bank in 2004, John joined Glia Group, Inc. and became a part of the BOL Team in June, 2004.
Mr. Burnett is a member and former chair of the Massachusetts Bankers Association Legal and Regulatory Compliance Committee, and a former member of the American Bankers Association Compliance Executive Committee and NCS/NGCS Advisory Board. He served on ABA’s Truth in Savings Task Force, and has served on several ABA and Massachusetts Bankers seminar panels.
Andy Zavoina
Mr. Andy Zavoina, CRCM, is a consultant with the Glia Group, best known for its involvement with BankersOnline.com.
Andy has been in finance and banking for 22 years. Over 20 years were with a holding company with two Central Texas community banks that had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. After starting in loan workouts, Mr. Zavoina has been a consumer, commercial and real estate lender and managed those departments as well as being the banks first Webmaster. He was responsible for compliance- management, -auditing, and -training for both banks.
Andy is a past Chairman of the American Bankers Association's Compliance Executive Committee. He was the 2003 recipient of the American Bankers Association's Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He currently serves on the Editorial Advisory Board for the ABA's Compliance Magazine, Compliance Action magazine, is a member of the ABA's Compliance School Board and is a BankersOnline Guru. He also served on the Texas Bankers Association's Compliance Committee.
He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers. He has written numerous articles and lectured on compliance, the use of the Internet and technology as a tool, as well as compliance in cyberspace to local, state and national associations. Internet policies and other compliance related programs are made available on his personal Web site.
About the seminar
One registration is required per location. If the complete broadcast is received via the computer the AUDIO and VIDEO COMPONENTS can be connected to a A/V projector to allow multiple participants to view the conference. If the audio portion of the broadcast is received via the telephone the AUDIO portion can be placed on speaker phone to allow multiple participants. Interactive components delivered via Web include slides, online polls and Interactive Q&A via chat.
You may view the ARCHIVED Presentation of this training event as many times as you wish throughout the next 30 days.
This will enable you to participate in the LIVE event as well as train additional staff from the ARCHIVED event.
Handouts will be provided and we welcome questions during and after the seminar, as well as in advance. Questions received after the seminar will be posted on a special Web page for later viewing by seminar attendees.
Contact Information: Billing questions can be directed to Carin Eisenhauer, carin@bankersonline.com. All other questions may be directed to mpetry@bankersonline.com
TEST YOUR SYSTEM: Click below to test receiving the presentation using Windows Media Player.
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