Mastercard & Reg E Error Resolution - 2017
Presented by
Brian Crow
Recorded on September 14, 2017
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2.0 hours
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ICB Credit: 2.5 CRCM
Mastercard chargeback procedures outline what is required of the card issuer, merchant, and cardholder should a dispute arise between a cardholder and a merchant, or if a card is used fraudulently. However, these rules can often create confusion as to how they should be applied to the dispute that crosses your desk. Regulation E will also apply to may cardholders' disputes, and its provisions often differ from Mastercard's chargeback procedures. That can leave us wondering how long we have to complete an investigation, when to provide provisional credit, and when to ask a cardholder to contact the merchant before accepting their dispute.
In this fast-paced webinar we will compare and contrast Mastercard Operating Rules with Regulation E investigation and liability requirements. We will explore the chargeback codes that are available for the various scenarios that arise and discuss which claims are covered under Reg E and which are not. We will discuss the impact of "Chip Liability Shift" on the chargeback process. Several real-world examples will be included. These case studies will aid the listener in making critical decisions when applying Mastercard rules to assist customers and protect the issuer's bottom line.
In this two hour session, Brian will cover:
Mastercard chargeback codes old and new
The effect of EMV chip cards on chargeback rights and liability
Zero Liability coverage vs. Reg E liability schedule
Provisional credit requirements
Business debit cards and a comparison of coverage with personal cards
Proper handling of a chargeback when Regulation E also applies
Reg E investigation tips with and without written confirmation
Enforcement Actions relating to Regulation E investigation procedures
Dispute resolution procedures
Mastercard Automatic Billing Updater
Written materials will be provided for the listener to refer to during the presentation.
Who Should Attend: Front line staff tasked with accepting customer disputes Chargeback processors, auditors, compliance officers
Webinar Reviews: It was filled with lots of good information - jbemboom
Excellent especially for people who are new to REG E - RegEUnit
The speaker was well versed. - kglatcza
Brian Crow
Mastercard & Reg E Error Resolution
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