Check 21
Train the Trainer


       
Presented by:
Mary Beth Guard
and
Ken Golliher


Materials (only available to registered users)

A recent FDIC announcement regarding Check 21 preparedness indicates: Preparations should include updates to policies and procedures, employee training, and any needed equipment modifications. Yet, this training topic is not "one size fits all." Banks that send only imaged items to their customers will need to focus on customer communications, but not the potential customers' receipt of substitute checks with their bank statements. Those who return original checks to their customers will have broader training and disclosure responsibilities. All banks will have similar responsibilities in preparing to handle substitute checks as return items as well as items presented for cash or deposit at the teller window. This program is designed to help those with training responsibilities figure out which aspects are critical to Check 21 preparedness in their institution and how their basic training should be organized. The presenters have made dozens of Check 21 presentations in the last several months - they know which explanations are generally understood and which are not. The program's primary audience is expected to be in-house trainers.


About the speakers:  Mary Beth Guard
Mary Beth Guard currently serves as Executive Editor of BankersOnline.com and CEO of Glia Group, Inc., Mary Beth has had a long and distinguished career, graduating from law school in 1980. She has focused her work exclusively on the banking industry since 1984. Previously, Mary Beth served as EVP/General Counsel and COO for the Oklahoma Bankers Association, EVP of Specialized Services for Thomson Financial Publishing, and General Counsel for the Oklahoma State Banking Department. Mary Beth is on the advisory board for Bankers' Hotline and Compliance Action, as well as on the editorial board for ABA Bank Compliance magazine. She has presented training programs for virtually every major national financial industry association, as well as more than a dozen state bankers associations and a host of other organizations. In addition, Mary Beth has written more than a thousand banking-related articles and is a BOL Guru.

Ken Golliher
Ken is a principal with Pegasus Educational Services, LLC, a training firm headquartered in Louisville, Kentucky. Prior to becoming a full time trainer, he was a community banker and then the General Counsel for a regional consulting firm for financial institutions. He has presented seminars in more than 25 states and has served as an instructor at compliance schools sponsored by the Illinois, Indiana, Iowa, Georgia, Kansas, Kentucky, Nebraska, Oklahoma, Pennsylvania and Texas bankers associations. Ken has also served as an instructor for both FDIC and OTS examiners at the agencies' week long schools.

About the seminar
One registration is required per location. If the complete broadcast is received via the computer the AUDIO and VIDEO COMPONENTS can be connected to a A/V projector to allow multiple participants to view the conference. If the audio portion of the broadcast is received via the telephone the AUDIO portion can be placed on speaker phone to allow multiple participants. Interactive components delivered via Web include slides, online polls and Interactive Q&A via chat.

You may view the ARCHIVED Presentation of this training event as many times as you wish throughout the next 30 days. This will enable you to participate in the LIVE event as well as train additional staff from the ARCHIVED event.

Handouts will be provided and we welcome questions during and after the seminar, as well as in advance. Questions received after the seminar will be posted on a special Web page for later viewing by seminar attendees.

Contact Information: Billing questions can be directed to Carin Eisenhauer, carin@bankersonline.com. All other questions may be directed to mpetry@bankersonline.com

TEST YOUR SYSTEM: Click below to test receiving the presentation using Windows Media Player.