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 | Debit Card Compliance: It's in the Cards
Presented by: John Burnett and Andy Zavoina
Electronic fund error resolutions are complicated. Knowing which rules apply and how to follow them is difficult. Not knowing is costly. You may pay to many claims, or to few.   Either way, these could be written up as violations. Learn the right way, learn who is due what monies, and learn from experts with over 50 years of experience.
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 | ACH Returns
Presented by: John Burnett
Abuses in the ACH system have lead to changes in the NACHA rules.
You need to understand the process to understand the rules. And this can help you reduce needless losses. Protect your institution, and your customer, learn the rules and resources.
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 | A - Z of Reg E
Presented by:Andy Zavoina
A recent study shows that 3 million consumers lost $2.75 Billion in a twelve month period. Zero liability on certain debit cards saves the consumer money in the event of fraud.
The consumers didn't lose $2.75B and someone paid for the zero liability claims. Often that is you. How much should you pay, how do you investigate a Reg. E claim and what are the basic disclosure rules imposed by the regulation? Tune in, and know the rules.
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| Debit Cards Error Resolution
Presented by: Andy Zavoina and David Grodsky
Debit card error resolution rules are confusing. There are layers and requirements between Visa or MasterCard and Reg. E. Which applies when, what do I have to do in the investigation, what is best to do, and why can't I just tell the customer to go get their money from the merchant who billed them in the first place? We'll examine and compare your requirements under each of these rules, use real world cases to illustrate them and we'll consider the new business debit card products many banks want to issue. We'll close with what you can expect in an audit from your examining agency, and from the association you opted to do business with.
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 | Making Sense of the ACH Rules
Presented by: John Burnett
Abuses in the ACH system have lead to changes in the NACHA rules.
You need to understand the process to understand the rules. And this can help you reduce needless losses. Protect your institution, and your customer, learn the rules and resources.
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