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 | Conducting Background Investigations
Presented by: Dana Turner
A strong skillset to conduct effective investigations within your financial institution is required by more than the Security Officer.   Perhaps you should have many people trained to do this. What are the elements of an effective investigation and what techniques are best used for an investigation involving a crime or a non-crime event? Yes, there are many circumstances which may prompt an investigation and by someone other than the Security Officer. Learn what can be done, should be done and must be done.
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 | Employee Job Evaluations: Legal Advice On What To Do, Not to Do
Presented by: Gerard Panaro
"Works well when under constant supervision and cornered like a rat in a trap." You wouldn't put this in an employee evaluation, but you might be surprised what is in some. And you'd be equally surprised at the uses of these documents. Beyond the true intent of helping the customer and the institution, these can make great reading in court. Whether they will be used by the prosecution or the defense depends on how well they are written. These may create liability to you for claims of discrimination, breach of contract, "wrongful discharge", and other charges. This webinar is about doing evaluations correctly, real-life scenarios of what helps the employee perform better, and what is constructive criticism from the supervisor, not fuel for litigation.
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 | Harassment: What's Legal, What Isn't; What You Can and Cannot Do at Work
Presented by: Mary Beth Guard and Gerard Panaro
This Webinar provides a heads-up on the "new rules of the workplace", based upon extensive research into federal statutes and court cases.
It will educate your employees about how to avoid statements or behavior that could be construed as harassment -- on the basis of sex, age, race, disability, or other prohibited factors.
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 | Insider Tips: Ten Things You Must Do When Disciplining or Discharging Employees
Presented by: Gerard Panaro
If you want to avoid lawsuits altogether, or at least give yourself the strongest defense; if you want to put yourself in the best position to negotiate a fair severance agreement; and/or
if you want to cover your own bases so that if there is a lawsuit, no one will blame your errors or omissions for causing it or losing it; here are ten or 12 important insider tips (depending on how you count them) that you can use to achieve your objectives, whenever you discipline an employee, but especially in the case of discharge.
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 | Training Secrets from the Pros
Presented by: Honey Shelton
Trainers are a core element to the success of your institutions goals. Without training there will not be effective cross selling of products or services, adherence to policies or procedures or compliance with laws and regulations. Effective training is difficult and requires a specialized skillset. Learn proven techniques to make training effective, for the instructor and the student. This program is designed to help the new trainer as well as those who are seasoned. It will help if you have one branch or many. By providing you the information you need to design a successful course and program, to make training fun so the message is delivered and executed and to give you the tips and techniques you need to deliver your message, this will be two hours which will yield results far into the future.
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