• 2-hr audio program with slides;
• written course materials
• any supplemental materials used during the training session;
• comprehensive, written follow-up Questions and Answers document, that serves as further reference material.

A
Advertising

• Advertising Compliance
• Advertising Rules for Lenders
• CAN SPAM
• Contests, Bonuses, Sweepstakes and Lotteries
• Sales Workshop
• Overdraft Marketing and Policies

Article 9

• Reposession and Sale of Collateral
  
• Common Mistakes in UCC Filing

Audit and Internal Controls

• ACH: Performing Both a Self-Test and Compliance Audit
  
• Auditing Deposit Products
  
• Compliance Auditing
  
• Consumer Closed-End Loan Files: Performing a Compliance Audit
• Internal Controls: Why, Which, & Where
  
• Residential Real Estate Loans: Performing a Compliance Audit
  
• TIL: Auditing Open-end Credit

B
Bank Secrecy Act and AML

• AML Program: Your Early Warning System
  
• BSA/AML 101: Back to Basics
• BSA/AML Compliance for Directors
• BSA/AML Compliance for Lenders
• BSA/AML Compliance - Recent Developments & Common Errors
• BSA Audit
  
• BSA Compliance Mgmt Update
  
• CIP, Customer & Enhanced Due Diligence
  
• Customer Risk Assessment & Rating
  
• BSA/AML/OFAC Risk Assessment
  
• Keeping Bank Secrets
  
• Keeping Bank Secrets - Institution-Wide Edition
• MSBs/NBFIs: Doing it Right
  
• Insider Tips on Banking MSBs
  
• Preparing for a BSA Exam
  
• Recognizing Suspicious Activity
  
• Reporting Suspicious Activity
  
• Revised BSA/AML Examination Procedures
  
• SAR Case Studies
  
• SAR Decision Making and Documentation
  
• SAR: Form Completion
• SAR: How, when, why

Business Continuity

• BCP: What You Have Likely Overlooked
• Business Continuity Plan
  
• Safe Deposit Disasters Spark Lawsuits

C
Compliance

• Advertising
  
• Audit
  
• Bank Secrecy Act and AML
  
• Compliance Management
  
• Deposit Operations
  
• eCompliance
  
• ID Theft Prevention
  
• Lending Compliance
  
• OFAC
  
• Operations Compliance
  
• Privacy
  
• Real Estate Lending
  
• Regulation Z
  
• Security

Compliance Management and Auditing

• Auditing Deposit Products
  
• A - Z of Compliance & Exam Management
  
• BCP: It's All About Risks & Resources
  
• Compliance Research
  
• Compliance Management Part I for Compliance Officers
  
• Compliance Management Part II for Senior Management, Board of Directors and Compliance Officers
  
• Contests, Bonuses, Sweepstakes and Lotteries
  
• Creating a Value-Added Audit Department
  
• e-Disclosures, ESIGN, UETA and Regulatory Changes
• Flood Insurance Coverage Issues
  
• Handling Complaints and Inquiries
  
• HMDA: Data Submission
  
• HMDA: Preparing for the March 1, 2008, Data Submission
• HMDA: Solving the Mysteries
  
• CRA at Work
  
• Managing Compliance Risks in Mergers & Acquisitions
  
• Regulation W - Transactions with Affiliates
  
• Unfair or Deceptive Acts or Practices (UDAP)
• Vendor Due Diligence

D
Deposit Operations

• 2007 IRS Customer Information Reporting: Part One
  
• 2007 IRS Customer Information Reporting: Part Two
  
• A - Z of Reg DD
  
• A - Z of Reg E
  
• ACH Returns
  
• ACH: Performing Both a Self-Test and Compliance Audit
  
• Account Restrictions: Savings/MMDAs, CDs and Interest on Checking
  
• Avoiding Losses on Treasury Checks
  
• Auditing Deposit Products
  
• Bogus Cashier's Checks: Protecting Your Bank and Customers
  
• BSA Compliance Management Update
  
• CIP, Customer and Enhanced Due Diligence
  
• Contests, Bonuses, Sweepstakes and Lotteries
  
• Controlling Card Program Fraud Losses
  
• Customer Risk Assessment and Rating
  
• Debit Card and ATM Losses
  
• Debit Card Compliance: It's in the Cards
  
• Debit Card Error Resolution
  
• Deposit Account Closings and Changes
• e-Disclosures, ESIGN, UETA and Regulatory Changes
• Error Resolition and Chargebacks (Beginning) (Visa and MasterCard)
  
• Error Resolution and Chargebacks (Advanced) (Visa and MasterCard)
  
• Stored Value and Prepaid Debit Cards
• Deposit Notices: It's Not Easy
  
• Frontline Compliance Issues
  
• Health Savings Accounts: Regulatory Alert
  
• Top HSA Questions in 2008: What Bankers Need to Know
  
• Holds for Tellers
  
• Issues with Deceased Customers
  
• IRS Information Reporting for Financial Institutions
  
• Just Reg E Claims - Paying and Keeping Money
  
• Making Sense of the ACH Rules
  
• Managing a Successful Branch
  
• Managing Your Safe Deposit Area
  
• Opening Business Deposit Accounts
  
• Opening Fiduciary Accounts
  
• Opening Personal Accounts
  
• Overdraft Marketing and Policies
  
• Remote Deposit Capture - Check Images or ACH?
  
• Remote Deposit Capture - New Frontiers
• Return Items The Paying Bank Perspective
  
• Revising Overdraft Services Again - Proposals to Change the Rules
• Stop Payments
  
• Teller Talk
  
• Sales Webinar
  
• Vendor Due Diligence
  

E
eCompliance

• A - Z of eTools
  
• CAN SPAM and Do Not Call
  
• e-Disclosures, ESIGN, UETA and Regulatory Changes
• Electronic Lending - How to Comply
  
• Web Site Auditing
  

F
FCRA/FACTA

• Accurate Credit Reporting and Handling Direct Disputes (Proposed New Rules)
• Conducting the Required Identity Theft Risk Assessment
• ID Theft Red Flags and IT -- Getting with the Program
• Identity Theft & Data Security
• Implementing the New Affiliate Marketing Rules
• Implementing the Red Flag Guidelines and Address Descrepancy Procedures
• New Proposed Pricing Rules and FACT Act Update
• New Red Flag and Address Change Rules
• Red Flags for Frontline Personnel

Flood

• Flood: What Your Lenders Need to Know
  
• Flood Insurance Coverage Issues
  
• Flood Insurance FAQ
  
• Flood Insurance Guidelines
• Flood Disaster Protections Act - Review & Update
  
• Flood Insurance Webinar Part I
  
• Flood Insurance Webinar Part II

Front Line Training Issues

• Achieving Teller Excellence
  
• Avoiding Losses on Treasury Checks
  
• Deposit Account Closings and Changes
• Frontline Compliance Issues
  
• Holds for Tellers
  
• Official Checks Issues
  
• Powers of Attorney
• Red Flags for Frontline Personnel
• Risk Management: The Teller's Job
  
• Way to Go! Best Sales and Service Practice for the Frontline

H
Human Resources

• Conducting Background Investigations
  
• Employee Job Evaluations
  
• Harassment
  
• Insider Tips: Ten Things You Must Do When Disciplining or Discharging Employees
  
• Training Secrets from the Pros

I
ID Theft Prevention

• ID Theft Red Flags and IT -- Getting with the Program
• Identity Theft & Data Security
• Protecting Against, and Responding to, Customer Information Breaches
  
• Red Flags for Frontline Personnel
• Social Engineering
• Spotting I.D. Thieves

Information Security

• Developing Your Vendor Management Program -- How to Effectively Manage Outsourced Relationships
• Essential Patch and Vulnerability Management
  
• ID Theft Red Flags and IT -- Getting with the Program
• Identity Theft & Data Security
• Multi-Factor Authentication Issues and Choices
  
• Protecting Against, and Responding to, Customer Information Breach
  
• Risk Analysis on Information Security
• Social Engineering

IRA

• IRAs -- The Basics
  
• IRAs -- Essential Issues of IRS and Customer Year-End Reporting
• IRA Advanced - Technical Clarifications
  
• Traditional IRAs: Distributions to Participants and Beneficiaries
  
• Opening Traditional IRAs
  
• Roth IRAs: Soup to Nuts

L
Lending: Administration, Compliance, and Operations

• Adverse Action Notices
  
• Analyzing HMDA Data
  
• Advertising Rules for Lenders
  
• Annual Lending Compliance Recap
• Applicants and Applications - Knowing the Players and the Rules
  
• Appraisals: What You Need to Know NOW
  
• ARM Disclosures
  
• A-Z of Reg B
  
• BSA/AML Compliance for Lenders
• Living with the New Bankruptcy Law
  
• Bankruptcy Abuse
  
• Construction Lending
  
• Credit Report Legal Issues
  
• Court Watch
  
• Dangerous But Forgotten Lending Laws
  
• Documenting Joint Intent
• ECOA - Review and Update
  
• e-Disclosures, ESIGN, UETA and Regulatory Changes
• Financing Statements: The Name is the Game
• Flood Insurance Intro
  
• Flood Advanced
  
• Flood: What Your Lenders Need to Know
  
• Flood Insurance Coverage Issues
  
• Flood Insurance FAQ
• Flood Insurance Guidelines
• Flood Disaster Protections Act - Review & Update
  
• Frequent Foul-ups - Lending
  
• HMDA: Data Submission
  
• HMDA: Solving the Mysteries
  
• Identifying Financial Statements Fraud
  
• How to Avoid Penalties for Improper Lending Practices
  
• How to Create Effective Loan Policies
• How to Properly Handle Adverse Action
• Insider Lending and Regulation O
  
• IRS Information Reporting for Financial Institutions
  
• Legal Issues Involved in Collection
• Lending Regulations - Coverage and Exemptions
  
• Residential Real Estate Loans
  
• How to Comply With the Rescission Rules
  
• Common Mistakes in UCC Filing
  
• Compliance for Commercial Lender
  
• CRA
  
• Electronic Lending - How to Comply
  
• HUD-1/1A Settlement Statement
  
• Loan Application Rules
  
• Lending Notices: What to Send and When to Send It
  
• Lending to Servicemembers
  
• Lending to Servicemembers: New Defense Department Regulations
  
• Mastering Lending Compliance Terminology
  
• When and How to Collect Monitoring Information
  
• Mortgage Loan Scams - When Real Estate Isn't "Real"
• Most Common Violations: Lending
  
• New Red Flag and Address Change Rules
• Reducing Fair Lending Risk
  
• RESPA What's HOT Now
  
• RESPA - Frequenly Asked Questions
  
• RESPA - Escrow Rules
  
• RESPA - Major Proposed Revisions to Regulation
• Regulation Z - Section 32 Mortgages
  
• Residential Real Estate Loans
  
• Regulation W - Transactions with Affiliates
  
• Repossessions and Sale of Collateral
  
• Right of Setoff
  
• SCRA Obligations for Financial Institutions
  
• Truth in Lending - Auditing Open-end Credit
  
• Truth in Lending: New Mortgage Lending Rules
• Understanding Commercial Real Estate Appraisals: Reviewing the Appraisal
• Understanding Letters of Credit
• Coverage - the Basics of Reg
  
• HELOC’s, ARM’s, Refinancings
  
• The Closing: Right of Rescission
  
• Workout and Problem Loan Management

M
Marketing and Sales

• Best Sales and Service Practice for the Frontline
  
• 25 Ways to Get More Business from Current Bank Customers
  
• Branding Your Bank
  
• Implementing the New Affiliate Marketing Rules
• Reaching U.S. Hispanics: "Jump Start" Your Efforts
  
• Sharing Customer Information with Affiliates and Third Parties
  

N
New Accounts

• Frontline Compliance Issues
  
• Health Savings Accounts: Regulatory Alert
  
• Top HSA Questions in 2008: What Bankers Need to Know
  
• Powers of Attorney
• Opening Business Deposit Accounts
  
• Opening Consumer Deposit Accounts
  
• Opening Fiduciary Accounts
  
• Opening Deposit Accounts for Foreign-Born Persons
• Spotting I.D. Thieves
  

O
OFAC

• OFAC Compliance
  
• OFAC: What You Should Be Doing
  
• Documenting Your BSA/AML/OFAC Risk Assessment

Operations Compliance

• 2007 IRS Customer Info Reporting: Part One
  
• 2007 IRS Customer Info Reporting: Part Two
  
• A - Z of Reg E
  
• A - Z of Reg DD
  
• Account Restrictions: Savings/MMDAs, CDs and Interest on Checking
  
• Accounts for Minors
  
• Debit Card Compliance: It's in the Cards
  
• Deposit Notices: It's Not Easy
  
• Frontline Compliance Issues
  
• Health Savings Accounts: Regulatory Alert
  
• Top HSA Questions in 2008: What Bankers Need to Know
  
• Holds for Tellers
  
• Internet Gambling: Proposed Rules
• IRS Info Reporting for Financial Institutions
  
• Just Reg E Compliance - Paying and Keeping Money
  
• Levies, Garnishments, Attachments
  
• Making Sense of the ACH Rules
  
• ODP or Not, Are You Ready for Reg. DD Changes?
  
• Overdraft Marketing and Policies
  
• Operations Compliance Annual Recap
  
• Revising Overdraft Services Again - Proposals to Change the Rules
• Sharing Customer Information with Affiliates and Third Parties
  
• Top Compliance Mistakes - Operations
  
• Web Site Auditing

P
Privacy & Legal Searches

• Keeping Bank Secrets: Things You Can Go to Jail for Telling
• Keeping Bank Secrets - Institution-Wide Edition
• Subpoenas, Summonses and Search Warrants

R
Real Estate Lending

• Applicants and Applications - Knowing the Players and the Rules
  
• Appraisal Standards: "What's a Bank to Do?"
• Appraisals: What You Need to Know NOW!
  
• Compliance for Commercial Lender
  
• Dangerous But Forgotten Lending Laws
  
• Flood: What Your Lenders Need to Know
  
• Flood Insurance Coverage Issues
  
• Flood Insurance FAQ
  
• Flood Disaster Protections Act - Review & Update
  
• Flood Insurance Webinar Part I
  
• Flood Insurance Webinar Part II
  
• HELOCs, ARMs, Refinancings
  
• HMDA: Data Submission
  
• HMDA: Solving the Mysteries
  
• HUD-1/1A Settlement Statement
  
• Mortgage Loan Scams - When Real Estate Isn't "Real"
• Regulation Z - Section 32 Mortgages
  
• RESPA What's HOT Now
  
• RESPA - Escrow Rules
  
• RESPA - Major Proposed Revisions to Regulation
• Residential Real Estate Loans
  
• Truth in Lending - Auditing Open-end Credit
  
• Truth in Lending: New Mortgage Lending Rules
• Understanding Commercial Real Estate Appraisals: Reviewing the Appraisal
• Coverage - the Basics of Reg
  
• Managing Risk and Non-Traditional Mortgage Products
  
• When and How to Collect Monitoring Information
  

Regulation Z - Truth in Lending

• The Closing: Right of Rescission
  
• Coverage - the Basics of Reg Z
  
• Error Resolution Procedures in the Lending Department
  
• ARM Disclosures
  
• HELOC’s, ARM’s, Refinancings
  
• Proper Disclosure of Fees and Charges Under Regulation Z
• Regulation Z - Section 32 Mortgages
  
• TIL - You Ask, We Answer
• Truth in Lending - Auditing Open-end Credit
  
• Truth in Lending Hotspots
  
• Truth in Lending/RESPA Review and Update
• Truth in Lending: New Mortgage Lending Rules

RESPA

• All about Escrows
  
• Complying With RESPA's Section 8 Rules
  
• HUD-1/1A Settlement Statements
  
• Major Proposed Revisions to RESPA Regulation
• Proper Completion of RESPA Disclosures
• RESPA - Escrow Rules
  
• RESPA - Frequently Asked Questions

Risk Management

• Conducting a Bank Wide Risk Assessment
  
• Documenting Your BSA/AML/OFAC Risk Assessment
  
• Reducing Fair Lending Risk
  
• Risk Management: The Lender's Job
  
• Risk Management: The Teller's Job
  
• Risk Management: The Branch Manager's Job

Robbery and Security

• 25 Critical Security Mistakes a Smart Institution NEVER Makes
• Business Continuity Planning
  
• Conducting Background Investigations
  
• Conduction Investigations: An Orientation
  
• Forgery & Altered Documents
  
• Identifying Financial Statements Fraud
  
• Internal Controls: Why, Which, & Where
  
• Interviewing: It's Both a Craft & a Science
• Last Minute Guide to Multi-Factor Authentication
  
• The Lowdown On Document Forgery: It's An Epidemic
  
• Reporting Suspicious Activity
  
• Robbery Prevention, Response & Aftermath
  
• Safe Deposit Compliance Update
  
• SAR Case Studies
  
• Subpoenas, Summonses and Search Warrants
  
• Suspicious Activity Reporting: How, when, why
  
• The Security Department & Security Personnel

S
Safe Deposit

• Managing Your Safe Deposit Area
  
• Safe Deposit Compliance Update
  
• Safe Deposit Disasters Spark Lawsuits
  

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