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May 13, 2008 - Handling Complaints and Inquiries Presented by Andy Zavoina and Craig Stone    Complaints and Inquiries are one way to measure customer satisfaction with your institution. Many regulations require you to investigate complaints and inquiries, and to respond not only in a certain manner, but in a certain timeframe. One lender failed to investigate an FCRA complaint and the debtor was awarded $90,300 from a $17,000 debt. Do your procedures provide for a centralized tracking system? Might an employee be assigned to investigate a complaint against themselves? Does your institution realize that court-imposed penalties, CRA ratings and fair lending issues can result from the improper handling of complaints and inquiries? Learn the why, how and when that you need to incorporate into your Complaints and Inquiries policies and procedures.
May 19, 2008 - BSA/AML Compliance: Recent Developments & Common Errors Presented by Ken Golliher  Okay, you are experienced and work diligently at staying current on BSA/AML developments, including FinCEN's recent notice of proposed rulemaking about significant changes to the CTR exemption process. However, you know you have a training requirement that can't be satisfied with "home study." Good, this is the training session for you. This is our annual update session where Ken delivers a current copy of Pegasus' BSA/AML manual, but focuses his comments only on recent developments -- including FinCEN's announced plans to simplify the exemption process -- and common compliance problems. You and the experienced members of your staff get a detailed manual and the information you need at a cost and in a time frame that have your economics in mind.
May 21, 2008 - Deposit Account Closings and Changes Presented by John Burnett  There's a right way and a wrong way to do most things, and closing or changing deposit accounts are not exceptions to that rule. Closing an account incorrectly can expose your bank to lawsuits and losses. Making the wrong choices when adding or removing joint owners or authorized signers can cause confusion, inaccurate tax reporting, unhappy customers and legal challenges. To protect your bank while taking care of your customers' needs, spend two hours with BOL Guru John Burnett as he discusses Closing and Changing Deposit Accounts.
May 22, 2008 - Opening Business Deposit Accounts: Documenting Existence and Authority Presented by Ken Golliher This webinar provides simple explanations regarding sole proprietorships, partnerships, corporations, and limited liability companies. The program first focuses on how they are established; why the business owners might choose one form of business organization over another; and what documents the bank might reasonably require to verify a business' existence. It also addresses what types of documentation is necessary to establish signature authority over each type of business account. It identifies any applicable consumer protection laws, but does not include a detailed analysis of their requirements.
June 2, 2008 - Opening Fiduciary Accounts: Documenting Ownership and Authority Presented by Ken Golliher Representative payee, attorney-in-fact, or convenience signer? What's the difference? This program focuses on the implementation of the financial institution's customer identification program and documentation requirements for fiduciary accounts. It also addresses the types of documentation necessary to establish signature authority over business accounts. It identifies any applicable consumer protection laws, but does not include a detailed analysis of their requirements.
June 4, 2008 - Opening Consumer Accounts: Documenting Ownership and Authority Presented by Ken Golliher This webinar provides simple explanations for individual and multi-party deposit accounts opened for personal, family and household use. It addresses responsibilities to verify the customer's identity and to obtain the correct taxpayer identification number. The program discusses multiple party accounts and survivorship provisions, but does not focus on the laws of a particular state. The program identifies applicable consumer protection laws, but does not incorporate a detailed analysis of their requirements.
June 10, 2008 - Opening Deposit Accounts for Foreign-Born Persons Presented by Mary Beth Guard and Ken Golliher  Complying with complex and sometimes conflicting IRS and CIP requirements when opening a deposit account is a challenge. However, when that deposit account is being opened by a non U.S. Person the process moves to the next level of complexity. This program focuses on legal and policy requirements for obtaining information and documentation in connection with opening deposit accounts for non U.S. persons.
June 11, 2008 - Mortgage Loan Scams - When Real Estate Isn't "Real" Presented by Richard Hagar  Is your institution at risk of being victimized by mortgage loan fraud? Can you spot the warning signs that an application is bogus? Are you equipped to uncover phony down payment claims? Fraudulent applications, fake purchase and sale agreements, illegally inflated appraisals and other real estate scams are all after one thing from you – loan funds. You and your staff must learn how to identify and prevent loan fraud attempts if you want to avoid joining the hundreds of lenders expected to fail this year or next. Learn the telltale signs of fraudulent loan deals so you can help your institution avoid getting burned!
June 18, 2008 - Documenting an Applicant's Intent to be a Joint Applicant Presented by David Dickinson  How best to document "joint intent" to apply is perhaps one of the most frequently-raised issues dealing with Regulation B. It's a relatively simple idea -- a joint application for credit. Yet making sure that applicants' intent to apply jointly is properly documented presents lenders a challenge. Find out when, where and how to do it by joining BOL Guru David Dickinson as he analyzes the regulatory requirement, and illustrates it with easily understood examples.
June 19, 2008 - Getting Started with HSAs Presented by Whitney Johnson  Is your financial institution about to "take the plunge" on HSAs? If you're getting into the HSA market for the first time, or if you are personally new to the product in your institution, you'll want to make sure you have a firm foundation in the basics of the HSA rules -- who's eligible, how much they can contribute to an account, what your options are as far as HSA features you can make available. You need to ensure that your bank's program is competitive as well as properly administered. Join HSA expert Whitney Johnson in his valuable two-hour presentation on the basics of a successful HSA program. Getting it right will mean the difference between success and failure in the increasingly competitive HSA marketplace.
June 24, 2008 - Identity Theft and Data Security Presented by Susan Orr  ID thieves used to be looking for peer recognition. Now they're looking for financial gain, and they don't care whether their gains come at your customers' or your institution's expense. Your institution has more than financial losses to worry about. Protecting yourselves and your customers from ID theft can help keep your public image intact, too. You have to have a written ID Theft Prevention Program in place by November 1, 2008. Join Susan Orr to learn about the tools used by today's ID thieves and the controls that should be considered as your institution designs its ID Theft Prevention Program.
July 7, 2008 - Implementing the Red Flag Guidelines and Address Discrepancy Procedures Presented by Mary Beth Guard and Jack Holzknecht  Compliance with regulations implementing the Red Flags Guidelines and Reconciling Address Discrepancy sections of the Fair and Accurate Credit Transactions Act (FACTA) will be mandatory on November 1, 2008. To help you ensure you'll have your ID Theft Prevention Program and Address Discrepancy Procedures ready in time, Mary Beth Guard and Jack Holzknecht are reprising their popular webinar, "Implementing Red Flag Guidelines and Address Discrepancy Procedures." This program provides a step-by-step approach for developing and implementing the requirements of the new regulations. Invest two hours attending this program and receive valuable written materials that will prove to be valuable tools you can use to make your institution's compliance efforts pay off.
July 8, 2008 - Conducting the Required Indentity Theft Risk Assessment Presented by Mary Beth Guard and Jack Holzknecht Mary Beth Guard and Jack Holzknecht are back with a reprise of their popular webinar covering the Identity Theft Risk Assessment that is required by the "Red Flag Guidelines" rules implementing Section 114 of the Fair and Accurate Credit Transactions Act (FACTA). If you missed their January 2008 presentation, join Mary Beth and Jack on July 8, 2008, as they provide step-by-step instructions you can use to complete and document your institution's ID theft risk assessment, the foundation you'll need for an effective ID Theft Protection Program.
July 11, 2008 - Implementing The New Affiliate Marketing Rules Presented by Mary Beth Guard and Jack Holzknecht If you missed Mary Beth Guard and Jack Holzknecht in their December 2007 presentation on the Fair Credit Reporting Act's rules on Affiliate Marketing, here's another chance. By popular demand, Mary Beth and Jack are repeating their information-packed Affiliate Marketing Rules webinar on July 11, 2008. Compliance with the Affiliate Marketing rules will be mandatory beginning October 1, 2008. Find out if your institution has "affiliates" and the options you have to bring your information-sharing practices into compliance in time for that deadline. Get the information you need to decide whether your institution should avoid being covered by the Affiliate Marketing rule, or develop and maintain procedures designed to ensure compliance with all of its regulatory requirements.
July 16, 2008 - Advertising Compliance Presented by David Dickinson Advertising is easy, right? It's not as easy as it seems. Getting your institution's message out can involve multiple regulations and thorny compliance issues. Anyone who has attended one of David Dickinson's Advertising Compliance presentations knows that David will provide lots of examples of advertising compliance failures, along with explanations of the
rules that were broken. Attend David's webinar, and you'll learn from other advertisers' mistakes, instead of your own.
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