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May 10, 2016 - UDAAP Reality Check
Presented by Andy Zavoina
Paraphrased, here is what one circuit court said, "consumers are protected from a company's deception, even if they never actually read its disclosures." The world of compliance is different when you consider UDAAP. Period. What you say must be accurate. What you do must be what you said. And customers must be treated fairly as there is no referring to the fine print. UDAAP is not a bright line test and those who are critical of a product or service can use this subjectivity to their advantage. You must consider this in developing and advertising products and services and throughout the relationship with your customer. We will look at UDAAP standards, complaint resolution and enforcement actions, to increase UDAAP awareness and help you establish a process to avoids criticisms. Learn more.






May 11, 2016 - UDAAP & Truth in Savings: 10 Common Errors
Presented by Patricia Cashman
UDAAP problems on the operations side? You betcha! When it comes to consumer deposit accounts, you can be in technical compliance with the letter of the law (Truth in Savings Act) and the rule (Reg DD and have all the fine print in your disclosures and still land in hot UDAAP water. In this webinar, we'll spotlight the areas where you can get into trouble. Learn more.






May 17, 2016 - Debit Card Compliance Maze
Presented by Brian Crow
Managing a compliant debit card program is no small task for a financial professional in today's regulatory environment. Regulators have tucked rules governing debit, gift, and payroll cards into several different regulations. Someone familiar with deposit compliance may miss obligations found in predominately loan-related regs. Institutions that have misinterpreted what a regulation says have found themselves facing hefty civil money penalties and UDAAP citations. Join Brian Crow as he leads you through the maze of regulations to the cheese at the end, a compliant card program. Learn more.






May 18, 2016 - Deception for Dollars: Social engineering your staff and call center
Presented by Barry Thompson
Have you been "socially engineered" by someone pretending to be your customer? Has someone else at your institution fallen for such a ruse? This fast-moving program on preventing losses will focus on the information identity thieves have before they call you when trying to obtain information or financial rewards. This webinar will discuss actual attacks used against financial institutions. Learn more.






May 26, 2016 - Achieving Teller Excellence
Presented by Honey Shelton
Achieving Teller Excellence is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions, and provide quality service that customers will rave about. Managers and head tellers say this program gets the point across about the responsibility the teller has in influencing the ongoing impression customers have of the institution. Tellers who participate in this webinar will have an opportunity to learn tips and techniques that will empower them to excel. Learn more.






June 8, 2016 - HMDA Rule Revisions: Deep Exploration
Presented by Kathleen Blanchard
Don't brace for the change - prepare for the change. The number of fields on the HMDA LAR is almost tripling, and only 5 of the current HMDA fields will remain unchanged. It is time NOW to determine how you will be affected and what you need to do to get ready. Learn more.






June 17, 2016 - Fair Lending Hot Topics - Don't Get Burned!
Presented by Patricia Cashman
Can you feel the heat? Fair Lending has been moved up to the "front-burner." CFPB's Director Richard Cordray stated in his introductory remarks to the 2014 Fair Lending Report that "…we are working to remove the unnecessary obstacles too many Americans face in the consumer financial marketplace. This includes ferreting out discrimination in credit markets, including the markets for home mortgages and auto lending." Failing to take proactive steps to pump-up your fair lending program might result in a serious burn. Learn more.






June 21, 2016 - Currency Transaction Report Annual Training for the Frontline
Presented by Deborah Crawford
It's critical that you and your staff understand the nitty-gritty details of CTR filing. Things like the proper way to handle filings for sole proprietorships and other "DBAs," efficient use of filing exemptions (and when exemptions aren't worth the effort), and special rules for joint accounts. You also need to know what your bank's RSSD number, where to find it (and which one to use); which boxes to check (and when); and technical requirements on completing each line and section of the CTR. You'll get all that and more, plus a useful resource manual, in this information-packed two-hour presentation. Learn more.






June 22, 2016 - TRID for Construction Loans - Updated
Presented by Jack Holzknecht and Kelly Owsley
Construction loans are significantly impacted by the new Integrated Disclosure rules, but the CFPB provided us with only minimal details about how to complete the Loan Estimate and the Closing Disclosures for these loans. There are no sample forms for construction loans and only a few lines of guidance in the instructions for completing the forms. This webinar explains section-by-section how to complete both new forms for various types of construction loans. Learn more.






July 13, 2016 - Loan Estimate: Completion and Revision Estimate
Presented by Jerod Moyer
The new Loan Estimate -- now that you've spent the last 9 months completing it, you have it all figured out, right? With questions still coming up, join us for section-by-section, step-by-step instructions on how to complete the Loan Estimate. We'll cover what you MUST, may and may not do in relation to completing the form. We'll also talk tolerances and changed circumstances! Learn more.






July 27, 2016 - Closing Disclosure: Completion and Revision
Presented by Jerod Moyer
The new Loan Estimate -- now that you've spent the last 9 months completing it, you have it all figured out, right? With questions still coming up, join us for section-by-section, step-by-step instructions on how to complete the Loan Estimate. We'll cover what you MUST, may and may not do in relation to completing the form. We'll also talk tolerances and changed circumstances! Learn more.






August 17, 2016 - Part I: Flood Insurance: Requirements and Best Practices
Presented by David Dickinson and Jerod Moyer
Flood insurance continues to be a hot topic with the regulators and that means it remains one of the highest priority components of a compliance program. The Biggert-Waters Act of 2012 and the most recent Homeowner Flood Insurance Affordability Act of 2014 have added to the complexity of these requirements. This two-part webinar covers all the complex requirements of the underlying Act and all the amendments. Learn more.






August 24, 2016 - Part II: Flood Insurance: Requirements and Best Practices
Presented by David Dickinson and Jerod Moyer
Flood insurance continues to be a hot topic with the regulators and that means it remains one of the highest priority components of a compliance program. The Biggert-Waters Act of 2012 and the most recent Homeowner Flood Insurance Affordability Act of 2014 have added to the complexity of these requirements. Learn more.





Registration Policy
Each registration is valid for a single connection at a specific location within a given financial institution. Multiple people from the same financial institution may view the program within a conference room using the one connection. If there are attendees from different financial institutions attending they must each have a separate registration.

Multiple Location Discounts
Multiple location discounts are offered if a financial institution wishes to access the training program from different branches or other locations. For example, the first registered location cost is $245 and the second is $125. You can calculate the additional cost for each additional location on the registration page by selecting the number of locations you need to register. In order to take advantage of the multiple location discount the registrants must be from the same financial institution domain.

Certificates of Attendance
Certificates of attendance are issued in the name of the registrant. If additional people from the same financial institution are in attendance at the registered location you can request additional certificates after the webinar by emailing carin@bankersonline.com. Those certificates are only valid for people in attendance at the registered location.