Previously Featured
Archived Webinars
LIVE 2 Hour Training Programs
Audio & Slides delivered completely over the Internet
(Audio via phone also available)
Early Bird Rate of $245 trains a conference room full!
PLUS receive 30 days of UNLIMITED access to the archive for each registered location!

September 2, 2015 - VISA and Reg E Error Resolution PLUS Chip Liability Issues
Presented by Brian Crow
Chip Liability Shift goes into effect on October 1, 2015. What does this mean for your institution? How will this impact Regulation E investigations? Are these cards worth the cost of reissuance? VISA rules and Reg E requirements often stack the deck against the card issuer. Worse yet, the card rules for chargebacks often conflict with the regulatory requirements. Conducting an investigation that avoids regulatory action and UDAAP citations but still provides enough documentation to file a chargeback can challenge even the most experienced Operations staff. In this information packed webinar, Brian will take you through the basics of VISA chargebacks and Reg E investigations and highlight the claims where Reg E does and does not apply, all in the name of minimizing the impact to your bottom line. Learn more.

September 9, 2015 - FCRA Tough Stuff
Presented by Mary Beth Guard, John Burnett and Andy Zavoina
Compliance with the Fair Credit Reporting Act requires a detailed understanding of the fine points and nuances of the law's provisions and Regulation V. Mistakes are unfortunately common, but avoidable. This webinar tackles the most common ones. Learn more.

September 24, 2015 - Debt Collection Practices - what's permissible and what's not
Presented by Mary Beth Guard, John Burnett and Andy Zavoina
Debt Collection Practices are receiving close scrutiny from examiners. Even when the FDCPA is not directly applicable, UDAAP constrains your collection activities. Learn how in this webinar. Learn more.

September 30, 2015 - Applicants and Applications: Knowing the Players and the Rules
Presented by David Dickinson
A note from the Presenter - David Dickinson:
"I believe this is one of the most important compliance topics I have ever presented. BEFORE you can understand HMDA, Truth in Lending, RESPA, denials, etc. you MUST know if you have an application or not. Lenders must also fully understand the difference between an inquiry, an application, a prequalification request and a completed application. Most lenders think they understand these topics but the proof is in the errors they commit. I believe this is very valuable training for you and your institution." Learn more.

October 7, 2015 - Documenting an Applicant's Intent to be a Joint Applicant
Presented by David Dickinson
Fair Lending is one of the "hottest" topics with the regulators at this time. Requiring spouses (or anyone) to sign a loan - or the appearance your loan officers are doing so - is a significant fair lending issue. Learn more.

October 13, 2015 - 18 Tasks of the New Deposit Account Interview
Presented by Deborah Crawford
Opening accounts requires a complete checklist and script to make sure you accomplish all the tasks required before on-boarding an account. Learn more.

October 27, 2015 - Auditing for the "Orphan" Compliance Regulations
Presented by Patricia Cashman
With all of the emphasis on getting up to speed on changes resulting from Dodd-Frank, like TRID, it can be very tempting to let other things slide. But ignoring other rules can mean you miss significant errors that have a way of developing with staff turnover and lack of attention. Those other regulatory requirements don't get suspended while banks are busy with other matters. And auditing cannot drop its guard, either. Learn more.

October 28, 2015 - TRID for Construction Loans - What the CFPB Failed to Tell Us.
Presented by Jack Holzknecht and Kelly Owsley
The new Integrated Disclosure rules are effective on October 3, 2015. Construction loans are significantly impacted by the new rules, but the CFPB provided us with only minimal details about how to complete the Loan Estimate and the Closing Disclosures for these loans. There are no sample forms for construction loans and only a few lines of guidance in the instructions for completing the forms.

Reportedly loan origination software products are not ready to produce construction loan disclosures yet. Some bankers report that current versions of the software cannot produce construction disclosures or can produce the disclosures for certain construction loan options, but not for others.

This webinar explains section-by-section how to complete both new forms for various types of construction loans. Learn more.

October 29, 2015 - Red Flags for Money Laundering--Frontline annual training
Presented by Deborah Crawford
Is dirty money running through your financial institution? If it is then it's because the frontline does not know what to look for and will overlook obvious indicators for financial crimes. Learn more.

November 17, 2015 - You don't know X about Z
Presented by Mary Beth Guard, John Burnett and Andy Zavoina
For years, you have probably been taking the "easy" route. If a loan applicant was an individual, you just assumed the loan would be a consumer loan covered by Regulation Z. What's the harm? If you treat it as Z-covered, it just means a couple of extra disclosures, right? In the old days, that was pretty much true. Not anymore. With the addition to Reg Z of the ATR rules, HPML escrow requirements, and now the arrival of the new Integrated Disclosure rules, it is becoming more important than ever to identify which applications are subject to Reg Z, and, just as importantly, which ones are not. Whether you have found the twisted business coverage tests confusing, or haven't honed in on the modifications to the coverage cap or need to get up to speed to clearly see which types of trusts will now be covered applicants, this program will color in all the gray areas for you. Learn more.

November 18, 2015 - HOW TO: Auditing Bank Controlled DDAs
Presented by Patricia Cashman
Do you have any idea how many internal DDA accounts are on your books? How would you go about identifying them? Do you know who controls them and makes entries in them? How can you assess the controls over those accounts without knowing the accounts involved? Without adequate controls, these accounts can present major temptations for embezzlement and manipulation. Learn how to identify them and how to audit this important aspect of bank operations. Learn more.

December 8, 2015 - AML - Monitoring Those High-Risk Customers
Presented by Patricia Cashman
Question - What does an attorney have in common with the convenience store where he buys his gas each week? Or what is the common thread between the local movie theatre and the scrap metal dealer? Answer - They could all be classified as AML high-risk businesses by their financial institutions. That means you'll need to be able to monitor the activity in their accounts. Do you know what's involved? Learn more.

Registration Policy
Each registration is valid for a single connection at a specific location within a given financial institution. Multiple people from the same financial institution may view the program within a conference room using the one connection. If there are attendees from different financial institutions attending they must each have a separate registration.

Multiple Location Discounts
Multiple location discounts are offered if a financial institution wishes to access the training program from different branches or other locations. For example, the first registered location cost is $245 and the second is $125. You can calculate the additional cost for each additional location on the registration page by selecting the number of locations you need to register. In order to take advantage of the multiple location discount the registrants must be from the same financial institution domain.

Certificates of Attendance
Certificates of attendance are issued in the name of the registrant. If additional people from the same financial institution are in attendance at the registered location you can request additional certificates after the webinar by emailing Those certificates are only valid for people in attendance at the registered location.